Job Title:ย ย ย ย ย ย ย ย ย ย ย ย ย ย Parts Associate
Department:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Parts
Supervisor:ย ย ย ย ย ย ย ย ย ย ย ย ย Parts Manager
Summary Description
Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.
Duties and Responsibilities
- Provide customer service to external customers.ย
- Meet customer needs, offers options, resolves problems and follows up with customers.ย
- Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
- Maintain friendly, helpful demeanor.ย
- Provide professional, knowledgeable, courteous customer service.ย
- Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.ย
- Monitor for shoplifting.ย
- Perform all cashiering functions in accordance with company cash handling policies and procedures.ย
- Check price tags for alterations.ย
- Does not accept checks unless processed through cross checks.
- Use appropriate verification procedures for credit card purchases.ย
- Keep sales floor neat, clean and fully-stocked.ย
- Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.ย
- Ensure merchandise is attractively displayed.ย
- Maintain cashiering desk/areas in a clean, organized fashion.ย
- Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.ย
- Assist with answering incoming calls and directing them to the appropriate person or department.ย
- Make tags for damaged merchandise, deliver daily to designated area.ย
- Comply with all company and department policies and procedures.ย
- Perform other related duties as assigned or requested.
Benefits:
- Employee Discounts
- Paid Training
- 401K with Company match
- Medical, Dental, and Vision Insurance
- Voluntary Term Life, Short and Long-Term Disability
- Accident, Critical Illness and Cancer Insurance
- Flexible Spending Account access
- Legal Shield and Identity Theft Shield
Supervisory Responsibilities
Qualifications & Job Requirements
- High School Diploma or equivalent degree or greater required.ย
- Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
- Ability to take initiative and problem solve.ย
- Excellent verbal and written communication skills.
- Ability to present oneself as well as the company in a professional manner.ย
- Knowledge of applicable laws/policies/principles/etc.ย
- Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
- Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
- Attention to detail.ย
- Interpersonal skills and customer service skills required.
Physical Demands
- Requires the use of both hands.ย
- Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
- Requires standing and/or walking for extended periods of time. ย ย Requires the ability to balance and push an 800+lb motorcycle.ย
Working Conditions
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
- Frequently works near moving mechanical parts.ย