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Partner Support Engineer Jobs in Durham, NC (NOW HIRING)

VIVA USA INC

Service Support Analyst

Raleigh, NC · On-site

... Partner closely with business owners, architecture teams, developers, QA, and cross-agency ... Support the coordination and implementation of system change requests. Communicate impact ...

I2M Llc.

Business Development Intern

Raleigh, NC · On-site

$15 - $17/hr

... engineering firms, and industry stakeholders to schedule meetings and introductions for BDMs. · Track and report sales pipeline activity and key performance metrics. Reseller Partner Support · ...

I2M Llc.

Business Development Intern

Raleigh, NC · On-site

$15 - $17/hr

... engineering firms, and industry stakeholders to schedule meetings and introductions for BDMs. · Track and report sales pipeline activity and key performance metrics. Reseller Partner Support · ...

Zoomcar

Sales Engineer, Enterprise

Raleigh, NC · On-site

We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory ... Post-Sales Partnership * Support smooth deployment transitions by working closely with professional ...

Fortinet

Sales Engineer, Enterprise

Raleigh, NC · On-site +1

We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory ... Post-Sales Partnership * Support smooth deployment transitions by working closely with professional ...

Fortinet

Sales Engineer, Enterprise

Raleigh, NC · On-site +1

We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory ... Post-Sales Partnership * Support smooth deployment transitions by working closely with professional ...

Hitachi

Project Technical Engineer

Raleigh, NC

You will manage technical work across the full project lifecycle-supporting engineering design, construction, and commissioning while collaborating with multidisciplinary teams and external partners.

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All JobsPartner Support Engineer JobsPartner Support Engineer Jobs in Durham, NC

Partner Support Engineer information

See Durham, NC salary details

$16

$38

$65

How much do partner support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for partner support engineer in Durham, NC is $38.53, according to ZipRecruiter salary data. Most workers in this role earn between $28.56 and $45.05 per hour, depending on experience, location, and employer.

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

Infographic showing various Partner Support Engineer job openings in Durham, NC as of August 2026, with employment types broken down into 78% Full Time, 9% Temporary, and 13% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $80,136 per year, or $38.5 per hour.

Service Support Analyst

Raleigh, NC • On-site

VIVA USA INC
IT Services • 51 - 200 employees
Learn more about VIVA USA INCexternal

Contractor

Posted 9 days ago

Job description

Hybrid
The client Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of client application issues.
Overview
Senior Application/Production Support role for the client application.
Provides expert-level guidance to external customers, client leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of client's Child Welfare program and related operational processes is strongly preferred.
Focuses on high-impact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex client issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multi-layer root causes.
Lead resolution efforts for high-severity or cross-client problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.
Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and cross-agency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document high-complexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster cross-team knowledge sharing.
Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, client leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
Skill - Required / Desired - Amount of Experience
Experience and knowledge of browser-based applications. - Required - 7 Years
Experience researching, analyzing and interpreting automated system problems. - Required - 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. - Required - 6 Years
Working knowledge of social services and Child Welfare program. - Highly desired - 5 Years
Working knowledge of the client application and functionality. - Highly desired - 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. - Required - 7 Years
Notes:
Hybrid
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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