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Partner Support Engineer Jobs in Durham, NC (NOW HIRING)

Segment (Twilio)

Technical Support Engineer

Raleigh, NC · On-site

... partner service requests in a highly secured environment. The Technical Support Engineer (TSE ... works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

... partner service requests in a highly secured environment. The primary function of this position is ... The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

... partner service requests in a highly secured environment. The primary function of this position is ... The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

... partner service requests in a highly secured environment. The primary function of this position is ... The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

This small, global team sits within Engineering and partners daily with Product, Engineering, and ... As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC

This small, global team sits within Engineering and partners daily with Product, Engineering, and ... As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Promptly resolve global customer and partner service requests in a highly secured environment.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Promptly resolve global customer and partner service requests in a highly secured environment.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Promptly resolve global customer and partner service requests in a highly secured environment.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Promptly resolve global customer and partner service requests in a highly secured environment.

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ... Partner with development teams on defect resolution and long-term fixes * Occasionally engage with ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ... Partner with development teams on defect resolution and long-term fixes * Occasionally engage with ...

Avalara

Support Tax Technologist

Durham, NC · On-site

$122K/yr

Partner closely with Product and Engineering teams by delivering structured customer feedback and insights that influence product direction and solution development. * Support post-implementation ...

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All JobsPartner Support Engineer JobsPartner Support Engineer Jobs in Durham, NC

Partner Support Engineer information

See Durham, NC salary details

$16

$38

$65

How much do partner support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for partner support engineer in Durham, NC is $38.53, according to ZipRecruiter salary data. Most workers in this role earn between $28.56 and $45.05 per hour, depending on experience, location, and employer.

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

Infographic showing various Partner Support Engineer job openings in Durham, NC as of August 2026, with employment types broken down into 78% Full Time, 9% Temporary, and 13% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $80,136 per year, or $38.5 per hour.

Technical Support Engineer

Raleigh, NC • On-site

Segment (Twilio)
Internet and IT • 501 - 1,000 employees
Learn more about Segment (Twilio)external

Other

Posted 10 days ago

Key responsibilities

  • Manage prompt resolution of global customer and partner service requests via phone, email, and WebEx.

  • Work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure customer satisfaction.

  • Act as the main point of contact for technical issues and facilitate resolution by troubleshooting and collaborating with technical teams.

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Support Engineer ( Bilingual : English / Spanish )

The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.

We are looking for passionate, self‑motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world‑class support, and is technically motivated.

Qualifications

Strong hands‑on networking knowledge and at least 1‑2 years of experience in a technical support role. Must be able to adapt quickly to any technical challenge. Strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Passionate about security; candidates with CISSP/CEH or equivalent are preferred. Deep understanding of network services, and how they work from a protocol/configuration level.

Required
  • 1‑2 years of experience in a technical support role.
  • Unix/Linux experience in an enterprise environment.
  • In‑depth TCP/IP understanding.
  • LAN/WAN infrastructures.
  • Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Windows Active Directory authentication and security.
  • Knowledge of Samba/Active Directory integration.
  • CIFS, DNS, ACL, server/client configuration.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Splunk usage including but not limited to log queries and report/dashboard generation.
  • Bachelor of Science, preferably with a major in Computer Science or equivalent experience.
Preferred
  • Knowledge of Cloud Platforms AWS, Azure, and GCP user management.
  • Experienced with packet capture review and diagnosis.
  • Previous API support and Regex knowledge.
  • Scripting experience (Bash, Python).
  • Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
  • Oracle and Microsoft SQL knowledge highly desirable.
  • CCNA, MCSE, CISSP, CompTIA Security, and CEH highly desirable.
  • Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Fluent in both English and Spanish (written and verbal) to effectively support our customers.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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