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Partner Success Manager Jobs in Woonsocket, RI (NOW HIRING)

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer ... You will partner with customers to identify their objectives and achieve their desired outcomes and ...

Cyvl, Inc

Customer Success Manager

Boston, MA · On-site

$130K - $155K/yr

Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and ... Success experience, with a proven track record managing a large book of business and some high ...

InvoiceCloud

Customer Success Manager

Boston, MA

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Realtime Robotics

Customer Success Manager

Boston, MA · On-site

You will act as a trusted partner to customers while driving alignment and accountability across ... Requirements As a Customer Success Manager at Realtime Robotics, you are the customer's champion ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Crayon

Customer Success Manager

Boston, MA · On-site

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Workday

Sr Customer Success Manager

Boston, MA · On-site

... into lasting partnerships and powerful advocacy. Our Core Mission: - Accelerate Adoption ... Customer Success Management (CSM) is Workday's bridge between our Professional Services and ...

Crayon

Customer Success Manager

Boston, MA · Remote

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

Workday, Inc.

Sr Customer Success Manager

Boston, MA · On-site

... into lasting partnerships and powerful advocacy. Our Core Mission: - Accelerate Adoption ... Customer Success Management (CSM) is Workday's bridge between our Professional Services and ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site

You will partner with customers to identify their objectives and achieve their desired outcomes and ... Senior Customer Success Managers will gain exposure to the inner workings of a growing company ...

Nasuni

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

Preservica

Customer Success Manager

Boston, MA · On-site

Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and ... Success, Account Management or Customer Engagement * Proactive self-starter with the skill to ...

Datadog

Customer Success Manager - Boston

Boston, MA · Hybrid

As a Customer Success Manager, you will proactively drive new product attachment and effective ... Partner with the sales team to ensure smooth transition and onboarding experience * Proactively ...

Nexthink

Inside Customer Success Manager

Boston, MA · On-site

The focus of the Customer Success Managers is to own and drive the customer success plan and ensure ... You will also be expected to build executive relationships with customers and partners alike with ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Woonsocket, RI

Partner Success Manager information

See Woonsocket, RI salary details

$31.1K

$79.6K

$134.2K

How much do partner success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for partner success manager in Woonsocket, RI is $79,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What job categories do people searching Partner Success Manager jobs in Woonsocket, RI look for?

The top searched job categories for Partner Success Manager jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Partner Success Manager jobs?

Cities near Woonsocket, RI with the most Partner Success Manager job openings:

Partner Success Manager jobs near you

Senior Customer Success Manager

Zappi

Boston, MA • On-site, Remote

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Senior Customer Success Manager
Application Deadline: 24 September 2026
Department: Customer
Employment Type: Full Time
Location: Boston, MA
Reporting To: Garrett Mesa
Compensation: $110,000 - $125,000 USD OTE per annum (consists of 80% base salary + 20% variable bonus)
Description
At Zappi we take pride in helping some of the world's most influential companies transform the way they approach insights. We're developing tools and programs around them that allow our customers to be more proactive and strategic in the way they test and learn. Ultimately, helping them in creating more effective advertising and launching more successful products.
The Customer Success team at Zappi is growing! We are looking for a Senior Customer Success Manager who is passionate about delivering outstanding value to your customers. You will have empathy for our customers, a passion for advocating for them internally and will thrive on partnering with them to deliver on their business goals. You focus on value extraction, customer experience, retention, and working cross functionally to deliver success and growth to our customers and Zappi.
Key Responsibilities
  • Customer Value - As a Senior Customer Success Manager, your #1 goal will be to make sure that our customers are extracting the most possible value from our platform and want to use it more for their research needs. You will partner with customers to identify their objectives and achieve their desired outcomes and identify and resolve any blockers to success.
  • Customer Onboarding and Training - Working closely with the Sales and Implementation team, you will be responsible for ensuring that users achieve return on investment quickly and are regularly trained on the latest and greatest that Zappi has to offer.
  • Tool/Platform Expert - You will need to be an expert on all of our tools and our platform so that you can advise customers on the best possible solutions and optimisations to achieve their business goals, and enable users from all areas of the customer's org.
  • Account Retention and Growth - You will retain and grow the revenue within your book of business, effectively resolving churn risks and partnering with Sales, Professional Services, and Marketing to identify and facilitate opportunities for expansion. You are able to drive deep discovery to surface cross-sell and up-sell opportunities centered around driving customer outcomes.
  • Relationship Building- In order to be successful within the role, it will be crucial that you build strong relationships based on honesty and trust, both with your customers as well as internal stakeholders (Sales, Marketing, Professional Services, Product). You will build connections across multiple layers of mid-market and Enterprise organisations. You are also comfortable managing user and executive relationships across your customer organizations.
  • Customer Advocate - You will need to represent the voice of our customers within our organisation so that we are building and moving in the direction that will give the customer greater value. You will effectively communicate with product, marketing, sales, professional services, and engineering to deliver customer-centric solutions.
  • Change agent - We are market disruptors, which means our CSMs must be effective change agents. You bring customers along new ways of working, helping them adopt, adapt, and evolve so they - and their organizations - become more successful as a result.
  • Proactive Mindset - As you navigate your book of business, you will need to be able to work creatively to identify opportunities for growth, value and retention. These proactive solutions require creative problem solving and a desire to think "outside of the box". You will be able to quickly assess your customers, understand where their challenges are, and craft a comprehensive plan for them.
  • Data Driven - As a company that revolves around data, we expect our team members to be comfortable using data to inform your decision making. You understand how to work strategically, tracking customer health, identifying growth opportunities, and maintaining close tabs on each of your customers as you navigate their customer journey. Data is a tool you can use effectively to drive your proactive motions.
  • Process Scaling - You know how to take ownership of and coordinate initiatives that improve our business and the success of our customers. You can articulate a problem and business need, put together a clear and comprehensive plan, and execute against it. You know how to work cross-functionally and maintain clear communication with stakeholders.
  • Team Coaching - We expect our Senior Customer Success Managers to set a tone of excellence across our global team. They are responsible for some of our largest customers and have the opportunity to lead large process improvements. They work to elevate their peers by offering peer coaching while setting an example of what a great CS team member should be.

Who are you?
You are dedicated to helping customers maximise the value they get from every interaction with Zappi. You are a self-starter with the ability to juggle multiple conflicting priorities, you are able to provide high-quality and responsive customer service, while being a change agent; you are solution-focused, and you are able to proactively identify opportunities that drive the adoption of Zappi.
Senior Customer Success Managers will gain exposure to the inner workings of a growing company, learn how major brands use market research to drive their businesses forward, and influence how research can be used more effectively.
Skills, Knowledge & Expertise
  • 5+ years working in Customer Success and/or Account Management roles within the Consumer Insights or Market Research space.
  • Experience and interest in technology, marketing, market research, consumer insights, and contributing to the growth of large organizations
  • Experience managing a complex larger scale book of business comprised of mid market and enterprise customers valued at $5MM+
  • Proficiency in Business Intelligence (BI) tools like Tableau, Customer Relationship Management (CRM) tools like Salesforce, and/or Customer Success Platforms (CSP) like Gainsight
  • Deep knowledge of all G-Suite products as well as other tools like Loom, Gong, ChatGPT, and/or other AI driven tools
  • You have proven track of record completing projects with measurable results, scaling internal process and improving business outcomes
  • Ability to travel across the United States to support customer on-site visits on average one or more times per month
  • Comfortable working in a SaaS and consumption based environment
  • Experience crafting detailed customer success plans and delivering business reviews
  • Comfortable leading deep discovery to identify cross sell and up sell opportunities
  • Excellent written and verbal communication skills to ensure clear and impactful interactions with customers and stakeholders
  • Highly responsive while maintaining attention to detail
  • Strong team player, able to collaborate with internal and external stakeholders and also able to take ownership of tasks
  • Able to prioritize a customer-centric approach, aiming to foster lasting relationships and positive customer experiences
  • Comfortable working with tight deadlines while delivering results that contribute to overall objectives
  • Maintain composure in high-pressure situations, ensuring effective problem-solving and decision-making
  • Based in and around Boston, Massachusetts and able to travel to visit clients when necessary as well as participate in internal workshops, quarterly business reviews and team offsites. Expectation of customer travel is a minimum of once per month on average.

Job Benefits
  • Salary range $110,000 - $125,000 USD OTE per annum (consists of 80% base salary + 20% variable bonus which is uncapped). Variable pay is eligible after onboarding. Salaries are benchmarked annually.
  • Unlimited vacation time - we want well rested and motivated teams so encourage people to take plenty of time off. We don't cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
  • One company-paid mental health day each quarter. These are pre-scheduled, so the entire company can take the same days off regularly to reset
  • Flexible working arrangements, including remote (unless otherwise specified)
  • Thoughtfully designed offices to support both individual work and collaboration without interrupting others
  • Personal development budget - each year we allocate funds for our team members to further develop their skills that will benefit our business and customers
  • Budget to support setting up your home office, if appropriate (chair + desk, etc)
  • Wellbeing benefits and access to trained therapists / counsellors
  • Company paid Life, AD&D, Short term & Long term disability
  • Immediate access to Zappi's Health, Dental and Vision Insurance Plan
  • Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
  • Tailored personal development through coaching, mentorship and career frameworks

Why join us?
We've been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk's Media for our engaging and inclusive workplace culture. We're committed to both people and the planet.
Our belief in inclusion means we're building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.
We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.
Earning B Corp certification assures us we're on the right track and have structures in place to become the business we want to be.
Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you-about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!
Zappi Company Culture Highlights
  • Winner of Comparably's Award for Best Company for Women 2022
  • Winner of Comparably's Award for Best Company Work-Life Balance 2022
  • Winner of Comparably's Award for Best Company Compensation 2022
  • Winner of Comparably's Award for Best CEO for Women 2022
  • Winner of Comparably's Award for Best Company for Diversity 2022
  • Winner of Comparably's Award for Best Company Culture 2022
  • Winner of Comparably's Award for Best CEO 2022
  • Winner of Comparably's Award for Best Happiness 2022
  • Winner of Comparably's Award for Best Leadership Teams 2023
  • Winner of Comparably's Award for Best CEOs for Diversity 2023
  • Winner of Comparably's Award for Best Engineering Teams 2023
  • Winner of Comparably's Award for Best Company Outlook 2023
  • Winner of Newsweek's Top 100 Most Loved Workplaces in the UK 2022 & 2023
  • Recognised by Fast Company's Best Workplaces for Innovators 2023
  • Recognised as Best Marketing Insights Platform in the MarTech Breakthrough Awards

Equal Opportunity
Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws.
We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.

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