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Partner Success Manager In Remote Jobs (NOW HIRING)

NMI

Partner Success Manager

Partner Success Manager (PSM) Remote, US Description We are seeking a Partner Success Manager (PSM ... What You Bring * 3-5+ years of experience in Partner Success, Customer Success, Strategic Account ...

Instructure, Inc

Partner Success Manager

$85K - $95K/yr

About the Role As a Partner Success Manager at Instructure, you will own an assigned book of ... Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous ...

Mudflap

Partner Success Manager

Austin, TX · On-site +1

$130K - $144K/yr

As a Partner Success Manager , you'll support and grow relationships with our largest merchant ... Preference for Bay Area or Austin, Open to Remote We value in-person connection and have offices in ...

Buyers Edge Platform, LLC

Partner Success Manager

CT · Remote

The Partner Success Manager plays a pivotal role in the success of our Channel Partner Program and ... remote or inside sales * Demonstrated leadership skills and ability to work independently in a fast ...

Buyers Edge Platform, LLC

Partner Success Manager

CT · Remote

The Partner Success Manager plays a pivotal role in the success of our Channel Partner Program and ... remote or inside sales * Demonstrated leadership skills and ability to work independently in a fast ...

AvePoint

Partner Success Manager

Chicago, IL · Remote

Become a subject matter expert in AvePoint's platform to effectively educate and enable partner ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

AvePoint

Partner Success Manager

Arlington, VA · Remote

Become a subject matter expert in AvePoint's platform to effectively educate and enable partner ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

AvePoint

Partner Success Manager

New York, NY · Remote

Become a subject matter expert in AvePoint's platform to effectively educate and enable partner ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

AvePoint

Partner Success Manager

Los Angeles, CA · Remote

Become a subject matter expert in AvePoint's platform to effectively educate and enable partner ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

Imagine Pediatrics

Partner Success Manager

$110K - $140K/yr

We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside ... What You'll Do Imagine Pediatrics is seeking a Partner Success Manager to drive client engagement ...

AvePoint

Partner Success Manager

Jersey City, NJ · Remote

Become a subject matter expert in AvePoint's platform to effectively educate and enable partner ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

Ardelyx

Partner Success Manager

Waltham, MA · On-site +1

$130K - $160K/yr

The Partner Success Manager will be responsible for supporting various activities on pharmacy ... Bachelor's degree in Pharmacy, Healthcare Administration, Business Administration, or a related ...

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All JobsPartner Success Manager In Remote Jobs

Partner Success Manager In Remote information

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$32.5K

$83.1K

$140K

How much do partner success manager in remote jobs pay per year?

As of Jun 20, 2026, the average yearly pay for partner success manager in remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Partner Success Manager in a remote role?

A Partner Success Manager in a remote role is a professional responsible for building and maintaining strong relationships with a company's partners, ensuring they have the resources and support needed to succeed. They work remotely to onboard partners, address concerns, provide training, and help partners achieve their goals with the company's products or services. The role often involves proactive communication, problem-solving, and collaboration to maximize mutual success, all while working from a location outside of a traditional office. This position is vital for companies that rely on partnerships to drive growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Partner Success Manager in a remote setting, and why are they important?

To thrive as a Partner Success Manager in a remote environment, you need expertise in relationship management, account management, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management software is typically required. Excellent communication, problem-solving, and self-motivation are vital soft skills for remote collaboration and proactive partner engagement. These abilities ensure strong partner relationships, drive mutual success, and maintain productivity and alignment without in-person supervision.

How does a Partner Success Manager working remotely typically collaborate with cross-functional teams to ensure partner satisfaction?

As a remote Partner Success Manager, you’ll frequently coordinate with sales, product, and customer support teams through virtual meetings, project management tools, and shared documentation platforms. Regular communication—often via video calls and instant messaging—helps to align on partner goals, resolve issues quickly, and share updates. Building strong relationships with internal stakeholders is key, as you act as the main advocate for partner needs, ensuring their feedback is communicated and addressed efficiently. Effective collaboration in a remote setup hinges on proactive communication, clear documentation, and staying responsive across different time zones.

What is the difference between Partner Success Manager In Remote vs Customer Success Manager In Remote?

AspectPartner Success Manager In RemoteCustomer Success Manager In Remote
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention with end-users
Work EnvironmentCollaborates mainly with external partners and internal teamsWorks directly with customers to support their product usage
Required CredentialsExperience in partner management, communication skills, industry knowledgeCustomer service skills, product knowledge, communication skills
Industry UsageCommon in SaaS, tech, and platform companiesWidespread across SaaS, tech, and service industries

While both roles focus on client relationships, the Partner Success Manager In Remote primarily manages external partner relationships to foster growth, whereas the Customer Success Manager In Remote focuses on supporting end-users to ensure satisfaction and retention.

Infographic showing various Partner Success Manager In Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Partner Success Manager

Partner Success Manager

NMI

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Partner Success Manager (PSM)
Remote, US
Description
We are seeking a Partner Success Manager (PSM) to join our growing Partner Success team. This is a strategic, post-launch role focused on proactively managing the health and growth of a defined portfolio of high-value partners.
The PSM serves as the primary success lead after launch for partners that require ongoing proactive engagement. This role is responsible for helping partners maximize the value of NMI's platform, improving long-term partner outcomes, and identifying opportunities for expansion.
The PSM works closely with Customer Account Managers (CAMs), while serving as the internal quarterback across Support, Product, Engineering, Partner Launch, and Solutions Engineering to ensure a consistent and high-quality partner experience.
This role is not the day-to-day support owner and is not a general support function. Instead, the PSM proactively manages partner health, coordinates internal resources, drives accountability on strategic issues, and helps surface opportunities to strengthen retention and growth.
What You'll Do
Partner Ownership, Health & Growth
  • Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners.
  • Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts.
  • Partner closely with Customer Account Managers (CAMs) to align on partner priorities.
  • Monitor partner health across product utilization, support trends, and strategic risk indicators.
  • Identify friction points and develop action plans to improve outcomes.
  • Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices.
  • Contribute to business reviews, partner success plans with data-driven insights and recommendations.
  • Provide partner health and performance insights to support retention planning and renewal readiness.
Risk Management & Coordination
  • Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes.
  • Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through.
  • Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners.
  • Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience.
Expansion Support
  • Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends.
  • Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed.
  • Use partner performance data and industry insights to help shape expansion opportunities and account planning.
What You Bring
  • 3-5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or a related post-sale role in FinTech, Payments, SaaS, or platform-based technology environments.
  • Strong understanding of payment processing and partner ecosystems, including ISVs, ISOs, and acquiring relationships.
  • Experience managing large, complex, multi-stakeholder partner relationships in a strategic and consultative capacity.
  • Proven ability to drive product adoption, improve partner health, reduce risk, and support revenue expansion within existing accounts.
  • Strong analytical and operational mindset, with the ability to interpret performance data, identify trends, and translate insights into action plans.
  • Demonstrated ability to lead cross-functional coordination across Support, Product, Engineering, Sales, and post-sale delivery teams.
  • Excellent communication and stakeholder management skills, including the ability to lead business reviews, manage escalations, and influence internal teams.
  • Comfortable operating in a fast-paced, evolving environment where processes and playbooks continue to mature.

About Us
We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path.
We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Benefits
  • Competitive compensation
  • Flex PTO Policy
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account
  • 13 Paid Holidays
  • Bonusly colleague reward
  • Employee referral program
  • Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.
Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.
#LI-Remote
Salary range, depending on experience:
$60,000-$80,000 USD

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