The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Customer Experience Manager Reports to: Director of Sales Exempt Status: Exempt Full Time / ... This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and ...
Customer Experience Manager Reports to: Director of Sales Exempt Status: Exempt Full Time / ... This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and ...
Senior Sales Executive - Enterprise - Industry and Partner Experience We are seeking an ambitious ... Manage and grow a client portfolio with annual revenues of $2M+ per account. • Represent our ...
Senior Sales Executive - Enterprise - Industry and Partner Experience We are seeking an ambitious ... Manage and grow a client portfolio with annual revenues of $2M+ per account. • Represent our ...
Customer Experience Manager
Kingsland, GA · On-site
$70K - $75K/yr
... our partners, our communities and each other. Our culture of caring drives every aspect of our ... About the role A Customer Experience Manager is to deliver and maintain exceptional living ...
New
Customer Experience Manager
Kingsland, GA · On-site
$70K - $75K/yr
... our partners, our communities and each other. Our culture of caring drives every aspect of our ... About the role A Customer Experience Manager is to deliver and maintain exceptional living ...
New
Customer Experience Manager
Alpharetta, GA · On-site
$98.12 - $142.09/hr
Customer Experience Manager At Landis+Gyr , we don't just manage energy--we lead the transformation ... Partners with multiple departments including Sales, Finance, Procurement and Delivery. Primary ...
New
Customer Experience Manager
Alpharetta, GA · On-site
$98.12 - $142.09/hr
Customer Experience Manager At Landis+Gyr , we don't just manage energy--we lead the transformation ... Partners with multiple departments including Sales, Finance, Procurement and Delivery. Primary ...
New
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Valdosta, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Valdosta, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Senior Sales Executive - Enterprise - Industry and Partner Experience We are seeking an ambitious ... Manage and grow a client portfolio with annual revenues of $2M+ per account. • Represent our ...
Senior Sales Executive - Enterprise - Industry and Partner Experience We are seeking an ambitious ... Manage and grow a client portfolio with annual revenues of $2M+ per account. • Represent our ...
Customer Experience Manager
Mableton, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Mableton, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Valdosta, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Valdosta, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Restaurant Experience Manager
Atlanta, GA · On-site
Partner with Operations and Training to turn process improvements into practical tools, standards ... Experience managing direct reports is preferred. * Willingness to travel for site visits, field ...
Posted today
Restaurant Experience Manager
Atlanta, GA · On-site
Partner with Operations and Training to turn process improvements into practical tools, standards ... Experience managing direct reports is preferred. * Willingness to travel for site visits, field ...
Posted today
Customer Experience Manager
Toccoa, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Customer Experience Manager
Toccoa, GA · On-site
$15/hr
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Partners with the store manager to recruit, train, coach, develop and supervise all crew members ... College experience preferred. * Minimum 2 years of management experience * Excellent verbal and ...
Patient Experience Manager
Riverdale, GA · On-site
$75 - $95/hr
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Patient Experience Manager
Riverdale, GA · On-site
$75 - $95/hr
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Partner with Operations and Training to turn process improvements into practical tools, standards ... Experience managing direct reports is preferred. * Willingness to travel for site visits, field ...
Posted today
Partner with Operations and Training to turn process improvements into practical tools, standards ... Experience managing direct reports is preferred. * Willingness to travel for site visits, field ...
Posted today
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. * Adopts a proactive approach to identify risk to plan success. * Develops and organizes ...
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. * Adopts a proactive approach to identify risk to plan success. * Develops and organizes ...
Patient Experience Manager
Riverdale, GA · On-site
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. * Adopts a proactive approach to identify risk to plan success. * Develops and organizes ...
Patient Experience Manager
Riverdale, GA · On-site
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. * Adopts a proactive approach to identify risk to plan success. * Develops and organizes ...
Customer Experience Manager
Fayetteville, GA · On-site
... partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical ...
Customer Experience Manager
Fayetteville, GA · On-site
... partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical ...
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations ... Partners with supervisors or corporate office regarding store issues * Drives store sales and ...
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations ... Partners with supervisors or corporate office regarding store issues * Drives store sales and ...
Partner Experience Manager information
See Georgia salary details
$39.7K - $45.8K
9% of jobs
$45.8K - $52K
0% of jobs
$52K - $58.1K
0% of jobs
$58.1K - $64.3K
0% of jobs
$64.3K - $70.4K
5% of jobs
$70.4K - $76.5K
2% of jobs
$76.5K - $82.7K
6% of jobs
$83.7K is the 25th percentile. Wages below this are outliers.
$82.7K - $88.8K
14% of jobs
The median wage is $90.2K / yr.
$88.8K - $95K
59% of jobs
$95K - $101.1K
0% of jobs
$101.1K - $107.2K
4% of jobs
$39.7K
$86.2K
$107.2K
How much do partner experience manager jobs pay per year?
What does a partner experience manager do?

Job description
We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
- Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
- Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Strong organizational skills and attention to detail.
- Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
- Knowledge of tness industry operations, including membership management and billing processes.
Requirements:
- Must successfully pass background check.
- Must Obtain a CPR certication within 30 days of employment. *
- Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
About EoS Fitness
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2015