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Participant Relationship Manager Jobs in Oregon (NOW HIRING)

This professional owns and/or oversees execution, delivery, and relationship management of programs ... participation in the following: * Strategic value and alliance health: Conduct due diligence to ...

Manage relationships with City and County elected officials, community-based organizations ... Support the participation in selected civic and economic development organizations to stay abreast ...

Manage relationships with City and County elected officials, community-based organizations ... Support the participation in selected civic and economic development organizations to stay abreast ...

Build relationships with medical practices, treatment centers, and other healthcare providers and ... and E-Verify participant. All qualified applicants will receive consideration for employment ...

Build relationships with medical practices, treatment centers, and other healthcare providers and ... and E-Verify participant. All qualified applicants will receive consideration for employment ...

Build relationships with medical practices, treatment centers, and other healthcare providers and ... and E-Verify participant. All qualified applicants will receive consideration for employment ...

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Participant Relationship Manager information

What is a participant relationship manager?

A Participant Relationship Manager is a professional who acts as the primary point of contact for participants in retirement plans, employee benefits programs, or other group-based financial products. Their main role is to manage and enhance participant experiences by providing guidance, answering questions, and ensuring smooth communication between participants and the organization. They help educate participants about plan features, assist with enrollment or account changes, and resolve any issues that may arise. Effective Participant Relationship Managers are knowledgeable about plan details, compliance requirements, and customer service best practices.

How does a participant relationship manager typically collaborate with other departments to ensure a positive participant experience?

As a Participant Relationship Manager, you'll work closely with various internal teams such as operations, client services, and compliance to address participant inquiries and resolve issues efficiently. Regular communication with these departments ensures you have up-to-date information and resources to support participants effectively. This collaborative approach also helps identify and implement process improvements, enhancing overall service quality. Building strong cross-functional relationships is key to delivering a seamless participant experience and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a participant relationship manager, and why are they important?

To excel as a Participant Relationship Manager, you need expertise in customer service, strong organizational skills, and a background in business or finance, often supported by a bachelor's degree. Familiarity with CRM systems, retirement plan platforms, and proficiency in Microsoft Office Suite are commonly required. Exceptional interpersonal skills, problem-solving abilities, and effective communication set top performers apart in this role. These competencies are crucial for building lasting client relationships, resolving participant issues efficiently, and ensuring a positive client experience.

Is being a Participant Relationship Manager a stressful job?

Participant Relationship Managers often handle communication and support for program participants, which can involve managing multiple priorities and addressing concerns promptly. The role may be stressful during peak periods or when dealing with difficult situations, but it generally depends on the workload, organizational support, and individual skills in communication and problem-solving.

What are popular job titles related to Participant Relationship Manager jobs in Oregon?

For Participant Relationship Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Participant Relationship Manager jobs in Oregon look for?

The top searched job categories for Participant Relationship Manager jobs in Oregon are:

What cities in Oregon are hiring for Participant Relationship Manager jobs?

Cities in Oregon with the most Participant Relationship Manager job openings:

Senior Alliance Manager (Remote)

Caris Life Sciences

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago


Job description

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day:"What would I do if this patient were my mom?"That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Senior Manager, Alliances is responsible for continuously improving implementation and partner relationship management best practices and driving Caris to be recognized as a biopharma partner of choice.

This professional owns and/or oversees execution, delivery, and relationship management of programs with Caris' biopharma and biotech partners, maximizing the value of partnerships. They collaborate with Caris BioPartnering leaders to understand in-flight contractual discussions, ensure delivery of contractual obligations, and advise on feasible alternatives to drive successful client relationships.

This leader develops deep expertise in Caris' unique capabilities and applies that expertise-or enables a team to apply it-to address real-world needs for alliance decision-makers and biopharma partners. Their efforts support research and development activities, novel target identification, indication expansion, commercial efficiency, clinical trial enrollment and success, companion diagnostics, molecular profiling, real-world data initiatives, precision medicine programs, and target discovery.

The Senior Manager collaborates closely with Business Development, Clinical Operations, Data Science, R&D, Product Development, Operations, Regulatory, Marketing, IT, Lab Operations, and other cross-functional stakeholders to align efforts, foster communication, streamline decision-making, optimize resources, and ensure alliance objectives are achieved.


Job Responsibilities

  • Manage or oversee a portfolio of strategic alliances programs, including oversight and participation in the following:

  • Strategic value and alliance health: Conduct due diligence to gain a thorough understanding of the partner's organization, objectives, and value drivers. Lead periodic health checks. Execute annual operating plans aligned with corporate objectives.

  • Contract management: Guide internal project teams with respect to opportunities and constraints arising from partnership agreements. Ensure project aims, deliverables, and objectives are met.

  • Delivery: Lead a prescriptive delivery, gathering partner requirements, and making recommendations about the provisioning of Caris solutions. Direct delivery team from program inception to completion of final deliverables, ensuring high quality execution of alliance commitments. Align business needs to workstream deliverables, managing timeline and technical performance. Communicate prioritization, organize team activities, escalate potential roadblocks, and track to program goals.

  • Process management: Establish smooth operations, preparation of governance meetings and decision-making. Lead partner implementations in a way that exceeds partner expectations and meets timelines.

  • Alignment and relationship management: Shepherd intra- and inter-company alignment and communication; Lead efforts for increased mutual understanding and trust. Drive continuous improvement of the alliance. Enhance and redesign governance. Identify incremental expansion opportunities. Serve as an internal solution and process SME for expansion, validating feasibility, risks resource requirements, and timelines.

  • Proactive risk management: Identify, assess, and communicate partner needs, risks, and dependencies. Lead mitigation planning and issue resolution.

  • Customer and Business Excellence: Demonstrate strong competency in Caris's solutions and effectively communicate the value of Caris offerings. Provide best-practice recommendations to partners and tailor delivery approaches to their needs. Build, maintain, and expand strong customer relationships through partner focus, professionalism, reliability, and responsiveness. Execute the best practices according to implementation and relationship management. Mentor colleagues and contribute to team capability development. Contribute to continuous process improvement initiatives and pilot new approaches. Provide account-level forecasting inputs, including deliverable dates, sample volumes, risks, assumptions, and capacity considerations, as appropriate.

  • Management responsibilities (when applicable):

  • Lead, motivate, coach, and develop team members to achieve individual and organizational goals.

  • Foster a positive, collaborative, and high-performance work environment.

  • Manage a team responsible for day-to-day partner operations and alliance delivery activities.

  • Ensure team members consistently exceed partner satisfaction expectations and deliver on contractual obligations.

  • Oversee team operations and allocate resources effectively across alliance portfolios.

  • Make data-driven decisions that align team priorities with organizational objectives.

  • Support performance management, talent development, succession planning, and hiring activities.

Required Qualifications

  • A bachelor's degree and 4+ years of professional experience in one or more of the following domains:Molecular biology, clinical molecular diagnostics, or oncology; Managing multimodal real-world data relationships or repositories, drug development or discovery, clinical research or study managemen, product management, companion diagnostics projects,healthcare implementation, delivery, or program management

  • Prior experience in a manager-level role or higher.

  • Ability to travel up to 20%.

  • Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general business use of internet-based tools.


Preferred Qualifications

  • Working knowledge of applicable regulatory and quality frameworks (e.g., CLIA, CAP, GMP, GCP, IVDR, HIPAA) and how they impact day-to-day operations and deliverables.

  • Experience delivering-or partnering to deliver-oncology offerings, laboratory services, therapeutic programs, healthcare data products, or clinical-trial enrollment solutions.

  • Prior experience leading cross-functional teams and/or direct reports.


Physical Demands

  • Will work at a computer most of the time.

  • Must possess ability to sit and/or stand for long periods of time.

  • Must possess ability to perform repetitive motion.


Training

  • All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.


Other

  • This position requires periodic travel and some evenings, weekends and/or holidays.

Annual Hiring Range

$145,000 - $175,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Description of Benefits

  • Highly competitive and inclusive medical, dental and vision coverage options

  • Health Savings Account for medical expenses and dependent care expenses

  • Flexible Spending Account to pay for certain out-of-pocket expenses

  • Paid time off, including: vacation, sick time and holidays

  • 401k match and Financial Planning tools

  • LTD and STD insurance coverages, as well as voluntary benefit options

  • Employee Assistance Program

  • Pet Insurance

  • Legal Assistance

  • Tuition Assistance

Conditions of Employment: Individual must successfully complete pre-employment process.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.