Part Time Yuengling Jobs (NOW HIRING)

Job Summary

Responsible for overseeing part-time window staff on event nights. Will occasionally berequiredtoassistwith the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff withticketing-related items. This is a part-time opportunity.

Essential Duties and Responsibilities

• Act as liaison between frontline window staff and full-time Ticket Operations staff

• Independently and accurately troubleshoot and resolve guest issues

• Responsible for ticket office opening and closing procedures

• Provide allguestsa positive first impression by offering World-Class Plus Service

• Greetguests in a polite, professional, and friendly manner

• Courteous, helpful demeanor when answering phones

• Maintain composure when interacting with all guests

• Ensure guests' needs are met by providing accurate information regarding directions, arena information, event details, etc.

• Facilitate ticket sales and distribution transactions

• Obtain and use general knowledge of Ticketmaster ticketing system

• Obtain general knowledge of ticket sellingplatformand mobile ticketplatform

• Troubleshoot any ticketing matters

• Assistguests in selecting seating for events

• Accurately organize and distribute Will Call tickets to guests

• Willingness toassistwith various Ticket Operations items and/or projects as necessary

• Perform other related duties as assigned

Qualifications

• Ticketing experience (Archtics, Host, TM1 Sales) preferred but notrequired

• Minimum of one year of guest service experience

• Comply withVSG company policy of background checks

• Maintain an energetic, pleasant, and neat professional appearance

• Must be polite, friendly andpossessexceptional customer relations skills

• Punctual, dependable, and excellent work attendancerequired

• Ability to relate with a diverse customer background

• Adaptable to work independently or in a team environment

• Ability to multitask and work well under pressure

• Ability to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James Stadium

Working Conditions

• Must be able to stand onfeetforlong periodsof time, walk long distances and climb stairs.

• Must be able to communicate clearly and concisely in the English language

• Ability to work in areas that can become crowded with equipment and/or people

• Ability to work comfortably around special effects including, but not limitedto:haze, strobe lights, lasers, etc.

• Ability to work in loud environments

• Ability to lift and carry up to 25lbs

• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays

• Must be able to work in cold/hotindoorand outdoor temperatures