Part Time Ux Jobs in Decatur, GA (NOW HIRING)

Salary: $23.72 - $30.83 Hourly
Location : The David Hankerson Building Marietta, GA
Job Type: Part-Time
Job Number: 05044
Department: Information Technology Services
Opening Date: 07/07/2026
Closing Date: 7/21/2026 11:59 PM Eastern
Grade Code: 108P
Position Information
The purpose of this classification is to provide end user technical support and training for County hardware, software, personal computers, applications or other information systems as assigned.
Essential Functions
Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner.
Troubleshoots end-user problems: responds to initial requests for assistance and resolves problems; escalates problem to other personnel as appropriate.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Receives, logs, monitors and processes trouble tickets in the IT ticketing system.
Troubleshoots operating system, network connectivity, standard desktop applications, and departmental specific applications.
Troubleshoots calls related to user accounts and Microsoft Office applications.
Routes, escalates and reviews trouble tickets, provides support technician(s) with follow-up, and call closure to customers.
Provides exceptional call management to include quick, professional, and courteous behavior, and documents technical issues/requests in the IT ticketing system.
Utilizes multiple resources to ensure the next point of contract or information provided will address the customers inquiry.
Resolves Level 1 issues by first contact resolution (FCR).
Performs other related duties as assigned.
Minimum Qualifications
Associate Degree in Information Technology, or related field required; supplemented by one year of experience providing end user technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications

• 1 - 2 years previous Call Center experience.
• Experience providing support for Microsoft software and operating systems including Windows 10, Windows 11, Microsoft Office 365.
• Experience providing support for computer hardware and peripherals.
• Ability to communicate effectively with customers over the telephone.
• Strong customer service, time management and problem determination/resolution skills.
• Ability to resolve Level 1 and some Level 2 issues on the first contract resolution (FCR).

Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
*Benefits for part-time employees are marked.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.

• Yes
• No

03
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?

• Yes
• No

04
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?

• Yes
• No

05
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelor's Degree
• Advanced Degree
• None of the above

06
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
07
How many years of experience do you have providing end user technical support?

• No experience
• Less than one year of experience
• One to two years of experience
• Two to four years of experience
• More than four years of experience

08
Describe your experience providing user support and troubleshooting end-user problems. Enter N/A if not applicable. "See resume" will not be accepted.
09
How many years of experience do you have providing support for Microsoft operating systems and software?

• No experience
• Less than one year of experience
• One to two years of experience
• Two to four years of experience
• More than four years of experience

10
Please describe your experience providing support for Microsoft operating systems and software. Enter N/A if not applicable. "See resume" will not be accepted.
11
How many years of experience do you have working in a call center?

• No experience
• Less than one year of experience
• One to two years of experience
• Two to four years of experience
• More than four years experience

12
Please describe your previous call center experience. Enter N/A if this does not apply. "See resume" will not be accepted.
13
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?

• Yes
• No

Required Question