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City Hall

Do you enjoy helping people, staying organized, and keeping an office running efficiently? If so, we'd love to meet you.

The City of Jonesboro is seeking a customer-focused Part-time Receptionist to serve as the first point of contact for citizens, contractors, developers, and visitors.

As our Receptionist, you will:

• Welcome visitors and answer questions in person and over the phone.

• Assist citizens, contractors, and developers with permit and application inquiries.

• Prepare correspondence, reports, ordinances, agendas, and other documents.

• Organize and maintain department files and databases.

• Help prepare meeting packets for boards and commissions.

• Maintain office supplies and support.

• Work 20-25 hours per week, M-F 12:30p - 5:00p. Occasionally fill in for the mornings as needed.
  

We're looking for someone who is:

• Friendly, professional, and customer-service driven.

• Highly organized with strong attention to detail.

• Comfortable working with multiple priorities and deadlines.

• Confident using computers and office software. ADP experience is a plus.

• An effective communicator who enjoys working with the public.

• Dependable, adaptable, and a collaborative team player.

• High school diploma or GED.

• Approximately one year of administrative or office support experience, or an equivalent combination of education and experience.

• Strong typing, data entry, and organizational skills.

• Basic proficiency with Microsoft Office or similar office software.

Working for the City of Jonesboro means making a difference in your community every day. You'll join a team dedicated to responsible growth, exceptional public service, and improving the quality of life for our residents.

We offer:

• Competitive pay

• Opportunities for professional growth and advancement

• Stable employment with a respected municipal organization

• Office setting with regular interaction with the public.

• Frequent computer and telephone use.

• Primarily seated work with occasional standing, walking, and light lifting up to 10 pounds.

  
  

City of Jonesboro Receptionist

Job Description

Exempt: No

Reports To: Director of Human Resources

Location: Municipal Complex

Safety Sensitive: No

GENERAL DESCRIPTION OF POSITION

This position is responsible for providing reception and administrative support to the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Acts as receptionist. This duty is performed daily.

2. Maintains office supply inventory. This duty is performed daily.

3. Composes and types routine office correspondence, reports, ordinances, resolutions, etc. This duty is performed daily.

4. Maintains files for all department subdivisions, site plan and zoning records as well as updating the information tracking system. This duty is performed daily.

5. Acts as the point of input for all software automation processes for permit submissions. This duty is performed daily.

6. Responds to citizen's requests in a complete, courteous and timely manner by telephone or front counter. This duty is performed daily.

7. Assist in the development of review packets for various boards and commissions at the direction of the administrator. This duty is performed weekly.

8. Assists in Database maintenance of all incoming plats and applications; Assigns case numbers. This duty is performed daily.

9. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0-6 months related experience and/or training, or equivalent combination of education and experience is preferred.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Microsoft Office, Spreadsheets, Word Processing/Typing

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.

PLANNING

Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree.

MENTAL DEMAND

Light mental demand. Operations requiring intermittent directed thinking to carry out predetermined procedure or sequence of operations of limited variability. Operations requiring intermittent attention to control machine or manual motions.

ANALYTICAL ABILITY / PROBLEM SOLVING

Repetitive. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.

RESPONSIBILITY FOR WORK OF OTHERS

Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

ACCURACY

Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.

ACCOUNTABILITY

FREEDOM TO ACT

Defined. Semi-repetitive prescribed processes and procedures with nearby supervision.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, and savings from new techniques or reduction in manpower.

None. Job does not create any dollar monetary impact for the organization.

IMPACT ON END RESULTS

Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

PUBLIC CONTACT

Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.

EMPLOYEE CONTACT

Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Occasional use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and distance vision.

ADDITIONAL INFORMATION

Not indicated.