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Part Time Tier 1 Helpdesk information

What are the key skills and qualifications needed to thrive as a Part Time Tier 1 Helpdesk, and why are they important?

To thrive as a Part Time Tier 1 Helpdesk, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent experience. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you stand out in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What types of technical issues does a Part Time Tier 1 Helpdesk professional typically handle, and how do they collaborate with higher-level support teams?

As a Part Time Tier 1 Helpdesk professional, you’ll generally address straightforward technical issues such as password resets, basic software troubleshooting, printer problems, and initial connectivity concerns. You’ll serve as the first point of contact for users, gathering essential information and resolving issues within your scope. For more complex challenges, you'll escalate tickets to Tier 2 or Tier 3 teams, following established protocols and ensuring all relevant details are documented for a smooth handoff. This collaboration helps maintain efficient workflows and ensures users receive timely support.

What are Part Time Tier 1 Helpdesk jobs?

Part Time Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting services to customers or employees, usually over the phone, email, or chat. Tier 1 helpdesk staff are the first point of contact for IT issues such as password resets, software installation, and connectivity problems. Working part-time means these roles offer flexible hours, making them ideal for students or those seeking supplementary income. Tier 1 helpdesk roles often require good communication skills and basic computer knowledge, with opportunities to advance to higher support levels over time.
What cities in Virginia are hiring for Part Time Tier 1 Helpdesk jobs? Cities in Virginia with the most Part Time Tier 1 Helpdesk job openings:
Part Time Tier 1 Helpdesk jobs near you
Tier 1 Operations Support Specialist

Tier 1 Operations Support Specialist

Booz Allen Hamilton, Inc.

Chantilly, VA • On-site

$62K - $141K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 18 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

8th of 57 rated business consultants

Job description

Job Description
Remote Work:
No
Job Number:
R0235641
Location:
Chantilly,VA,US
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Tier 1 Operations Support Specialist
The Opportunity:
Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development-if you have a passion for making systems better, we need you!
As a site reliability engineer on our team, you'll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You'll build in redundancy, implement monitoring tools, and automate wherever possible. You'll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience.
Work with us as we help support our client's missions with continuous and uninterrupted operation support.
Join us. The world can't wait.
You Have:
  • 1+ years of experience in a technical support role such as IT operations or help desk
  • Experience performing initial troubleshooting for system, application, or network issues
  • Experience using ticketing or incident management tools such as JIRA or ServiceNow
  • Experience with Linux or Windows system administration fundamentals
  • Ability to follow standard operating procedures and document actions clearly
  • Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
  • Ability to obtain a TS/SCI clearance with polygraph
  • HS diploma or GED
  • Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire

Nice If You Have:
  • Experience monitoring enterprise systems, dashboards, logs, or mission applications
  • Experience escalating incidents to higher-tier teams
  • Knowledge of on-call processes, after-hours support models, or operational recall procedures
  • Ability to work independently in a high-tempo environment
  • Possession of strong written and verbal communication skills, to communicate effectively with technical and non-technical staff
  • Bachelor's degree
  • Security+ or Network+ Certification
  • Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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