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Part Time Software Support Specialist Jobs in Colorado

MEGX

Case Management Support Specialist

Montrose, CO · On-site

$55K - $75K/yr

Director of Exceptional Student Services Work Hours/Days: Full-Time or Part-Time based on student ... Support Specialist is a master‑level Special Education teacher who strengthens inclusive ...

MEGX

Case Management Support Specialist

Pueblo, CO · On-site

$55K - $75K/yr

Director of Exceptional Student Services Work Hours/Days: Full-Time or Part-Time based on student ... Support Specialist is a master‑level Special Education teacher who strengthens inclusive ...

MEGX

Case Management Support Specialist

Pueblo, CO · On-site

$55K - $75K/yr

Director of Exceptional Student Services Work Hours/Days: Full-Time or Part-Time based on student ... Support Specialist is a master‑level Special Education teacher who strengthens inclusive ...

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All JobsSoftware Support Specialist JobsPart Time Software Support Specialist JobsPart Time Software Support Specialist Jobs in Colorado

Part Time Software Support Specialist information

What is a part time software support specialist?

Part Time Software Support Specialists are professionals who provide technical assistance and troubleshooting support to users of software applications on a part-time basis. They help customers resolve software issues, answer questions, and guide users through problem-solving steps. Their responsibilities may include responding to support tickets, documenting issues, and escalating complex problems to higher-level technical staff. Working part-time allows them to offer flexible support coverage for companies with varying customer needs.

What does a part time software support specialist do?

As a Part Time Software Support Specialist, your daily tasks often include responding to customer inquiries via phone, email, or chat, troubleshooting software issues, and documenting solutions or escalations. You'll also assist with user onboarding, help create or update support documentation, and collaborate closely with other support staff and development teams to resolve more complex problems. The role requires effective communication and time management skills since you'll be addressing multiple issues within limited working hours.

What are the key skills and qualifications needed to thrive as a part time software support specialist?

To excel as a Part Time Software Support Specialist, you need a solid understanding of software troubleshooting, customer service principles, and often a relevant associate degree or equivalent experience. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge bases is typically required, and certifications such as CompTIA ITF+ or A+ can be beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues quickly. These skills are crucial for providing reliable support, ensuring user satisfaction, and maintaining smooth software operations for the organization.

What are the most commonly searched types of Software Support Specialist jobs in Colorado?

The most popular types of Software Support Specialist jobs in Colorado are:

What cities in Colorado are hiring for Part Time Software Support Specialist jobs?

Cities in Colorado with the most Part Time Software Support Specialist job openings:

Part Time Software Support Specialist jobs near you

Individual Support Specialist (ISS) - Individual/Family Referral

Support, Inc.

Denver, CO • On-site

$17/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Key responsibilities

  • Provide personalized support and assistance with daily living activities based on the individual's needs and service plan.

  • Support one to two individuals in residential and community-based activities to promote engagement, socialization, and skill development.

  • Collaborate with family or person in services to schedule services as it works for all parties.

Job description

Department: Day Services/Family Recruited Employee
Position Status: Part Time
Pay Range: Starting $17/hr, based on experience
County: Denver Metro and Surrounding Areas
Position Summary: The Individual Support Specialist (ISS) provides personalized support and assistance to a limited number of individuals with intellectual and developmental disabilities (IDD) on a part-time basis. "Limited" refers to individuals who are either specifically recruited by family members to support their loved one or are chosen by the ISS, who opts to maintain a caseload of only one to two individuals and provides as needed services. The ISS plays a crucial role in ensuring the well-being of each individual, fostering independence, and assisting them in achieving their personal goals through tailored, person-centered support.
Responsibilities:
  • Provide personalized support and assistance with daily living activities based on the individual's needs and service plan.
  • Support one to two individuals in residential and community-based activities to promote engagement, socialization, and skill development.
  • Collaborate with family or person in services to schedule services as it works for all parties.
  • Follow all policies and procedures outlined in the Support Inc. handbook.
  • Maintain regular communication with Support Inc. by checking emails and staying updated on company policies, procedures, and client care requirements.
  • Meet with the manager of day services once per quarter to go over individual progress updates, goal reviews, and additional support.
  • Ensure compliance with all required training and certifications as mandated by Support Inc.
  • Accurately document services provided by deadlines.
  • Monitor and report any changes in the individual's condition or concerns to the manager promptly.
  • Foster a safe, supportive, and person-centered environment for the individual.
Qualifications:
  • Must either be recruited by an individual looking for support services or their caregiver to provide support for a specific person in services or you choose to maintain a caseload of no more than one to two individuals on a part time as needed basis.
  • Experience working with individuals with IDD is preferred but not required.
  • Ability to follow individualized care plans and adapt to the unique needs of the individual.
  • Strong communication and organizational skills.
  • Ability to work independently while maintaining regular communication with the day services manager.
  • Must be able to complete all required documentation for both employment and service tracking by established deadlines.
  • Must complete and maintain all required training, certifications, and attend all required meetings.
  • Must meet all qualifications under waiver rules and regulations to provide services.
  • Must pass a background check, CAPS background screening, and have a driving record that complies with company transportation policies.
  • Ability to maintain a calm and professional demeanor at all times with individuals being served, caregivers, and team members.
  • Ability to lift up to 50 lbs and provide physical support to individuals with mobility limitations.

To be successful, candidates . . .
. . . should be active and enjoy participating in a variety of community events and activities
. . . should have Basic computer skills
. . . will pass a complete background check
. . . have a reliable vehicle, auto insurance, and valid driver's license
. . . should have proof of High School Diploma or GED
. . . have some understanding/experience with working with adults with intellectual disabilities
Why Support, Inc.?
In our most recent anonymous employee survey, 100% of respondents said they would recommend Support, Inc. to a friend as a great place to work. We believe it's our highly supportive and committed culture, that extends to each other and those we serve. We have several employee led committees, including a DEI Council that meets monthly. Come join our great team!
Full time employees enjoy . . .
Competitive Medical, Dental, Vision Insurance options
Generous progressive PTO
Shift Differential
Paid initial and ongoing training, including Relias, Safety Care, CPR/First Aid and QMAP
Paid Holidays
Quarterly awards and gifts
Many additional Benefit options, including Pet insurance!
Flexibility and opportunities for growth
Options to work overtime at events or with additional shifts & clients
Mileage reimbursement
Ongoing support
Rewarding independent work
Training:
Support, Inc. offers intensive, paid training in:
  • Mental health
  • Developmental & Intellectual Disabilities
  • CPR/First Aid
  • Non-Violent Crisis Intervention
  • Trauma
  • DEI
  • Client rights

And much more!
Support, Inc. is an Equal Opportunity Employer. M/F/D/V
We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Principals only. Recruiters, please don't contact this job poster with unsolicited services or offers.

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