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Position Details
Position Information
Position Title
Madras Technology and Office Assistant (Part Time, Temporary Hourly, Non-Benefited) (Non-Benefited)
Classification Title
Temporary PT Hourly
Hourly rate, Stipend, or Load Unit
$15.85/hour
Close Date
Open Until Filled
Yes
Open Until Filled Notes
Position Type/Employee Class
Temporary PT Hourly
Instructor Status
Not applicable
Overtime Eligible
Non-Exempt
FLSA Status
Campus Location
Madras
Primary Purpose
The Campus Technology and Office Assistant will provide multi-functional support by assisting with front-line customer service, office operations, and technology to include Zoom streaming, classroom support, computer lab support and others as assigned. This role plays a vital part in maintaining a welcoming, efficient, and well-equipped learning environment for students, faculty, and the community.
Essential Duties and Responsibilities
Customer Service & Student Support

• Deliver excellent customer service to students, faculty, staff, and community members.
• Assist students with COCC-related and basic computer/software questions, referring complex issues to Student Tech Help or appropriate departments.
• Provide referrals to other student services personnel as needed.

Technology & Streaming Support

• Assist with set up and operate Zoom streaming technology for classes, including logging into software, managing equipment, and distributing materials provided by instructors.
• Assist with maintaining and monitoring the functionality of classroom technology, computer lab equipment, and streaming tools.
• Provide basic troubleshooting support for hardware/software issues and ensure the security of all tech equipment.

Computer Lab

• Assist in maintaining the cleanliness and readiness of computer labs.
• Stock printers and copiers, report technical issues, and ensure the space is properly opened and closed per campus policy.

Office & Administrative Support

• Support campus directors, student services specialists, and faculty with general clerical duties such as filing, copying, supply tracking, and mail distribution.
• Follow established campus procedures and complete work orders accurately and promptly.

Other Duties

• Perform additional projects and tasks as assigned by the Campus Directors or other supervisory staff.
• Help facilitate campus events and activities, including ASCOCC-sponsored events and weekend programming.

Department Specific
Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to provide consistent, dependable, and high-quality customer service.
• Strong communication skills; able to interact effectively with students, staff, and faculty from diverse cultural and personal backgrounds.Energetic, people-oriented, and professional demeanor.
• Ability to develop strong working relationships across diverse groups and work effectively in a team environment.Must be reliable, punctual, and professional in all interactions.
• Ability to remain flexible and adapt to varying tasks, paces, and changes in procedures.Willingness to take initiative to expand personal knowledge and technology skills.
• Comfortable working independently and performing responsibilities without direct supervision.
• Proficient in Microsoft Office Suite, email, and internet usage.Familiarity with modern office equipment and software applications used in college and student services environments.
• High degree of accuracy, efficiency, and strong attention to detail in all work.

Ergonomic Requirements
Regular office hours are established between 8 am - 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements
Education:

• High school diploma or equivalent.

Experience:

• Familiar with, or willing to learn, COCC's streaming and technology platforms.

Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications
Experience:

• Working in front-line, public-facing customer service.

EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.