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Part Time Remote Medical Customer Service Jobs in Massachusetts

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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All JobsMedical Customer Service JobsPart Time Remote Medical Customer Service JobsPart Time Remote Medical Customer Service Jobs in Massachusetts

Part Time Remote Medical Customer Service information

What is a part time remote medical customer service?

A Part Time Remote Medical Customer Service job involves assisting patients, healthcare providers, or insurance members with inquiries related to medical services, billing, insurance claims, or appointments. Employees in this role typically work from home, handling phone calls, emails, or chats, and provide support while following healthcare privacy regulations like HIPAA. The job may include responsibilities such as processing patient information, resolving billing issues, and helping patients navigate healthcare services, all while working flexible, part-time hours.

What are the key skills and qualifications needed to thrive as a part time remote medical customer service representative?

To thrive as a Part Time Remote Medical Customer Service representative, you need a strong understanding of medical terminology, customer service experience, and typically a high school diploma or equivalent. Familiarity with healthcare management software, CRM tools, and secure communication platforms is often required. Excellent communication, problem-solving abilities, and empathy are crucial soft skills for addressing patient concerns effectively and professionally. These skills are important to ensure accurate information delivery, patient satisfaction, and compliance with healthcare regulations in a remote setting.

What are some common challenges faced by part time remote medical customer service representatives, and how can they be addressed?

Part-time remote medical customer service representatives often face challenges such as managing high call volumes, handling sensitive patient information, and staying updated with healthcare regulations. Working remotely may also present communication barriers with team members and supervisors. To address these challenges, it's important to establish a dedicated, distraction-free workspace, utilize secure systems for patient data, and actively participate in regular virtual team meetings and training sessions to stay informed and connected.

What is the difference between Part Time Remote Medical Customer Service vs Part Time Remote Medical Billing and Coding?

AspectPart Time Remote Medical Customer ServicePart Time Remote Medical Billing and Coding
Required CredentialsHigh school diploma; customer service experienceCertification in medical billing/coding; coding certification preferred
Work EnvironmentRemote, customer support calls, patient interactionRemote, data entry, coding, billing software use
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentCustomer service roles in healthcareBilling and coding roles in healthcare

While both roles are remote and healthcare-related, Part Time Remote Medical Customer Service focuses on assisting patients and handling inquiries, whereas Part Time Remote Medical Billing and Coding involves processing medical claims and coding diagnoses. They require different certifications and skills but share a common industry environment.

What are the most commonly searched types of Remote Medical Customer Service jobs in Massachusetts?

The most popular types of Remote Medical Customer Service jobs in Massachusetts are:

What are popular job titles related to Part Time Remote Medical Customer Service jobs in Massachusetts?

For Part Time Remote Medical Customer Service jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Part Time Remote Medical Customer Service jobs in Massachusetts look for?

The top searched job categories for Part Time Remote Medical Customer Service jobs in Massachusetts are:

Part Time Remote Medical Customer Service jobs near you
Infographic showing various Part Time Remote Medical Customer Service job openings in Massachusetts as of August 2026, with employment types broken down into 100% Part Time. Highlights an 6% In-person, and 94% Remote job distribution.

Medical Director - Physiatry | Part-Time

Boston, MA • Remote

Puzzle Healthcare
See more jobs at Puzzle Healthcareexternal

$300K - $500K/yr

Part-time

Re-posted 6 days ago

Job description

Puzzle Healthcare is seeking a board‑certified Physiatrist (PM&R) to serve as Medical Director, providing clinical oversight and leadership across our post‑acute and long‑term care network. This role blends remote medical direction with periodic on‑site support for complex rehabilitation procedures, making it ideal for an experienced physiatrist who values both flexibility and hands‑on clinical engagement.

As Medical Director, you will guide physiatric care standards, ensure documentation quality and compliance, and collaborate closely with facility teams to elevate rehabilitation outcomes. You will serve as the clinical authority for PM&R across assigned regions, shaping care delivery at scale.

What You’ll Do

  • Provide clinical leadership as the physician-of-record for PM&R services across assigned facilities.

  • Conduct structured remote chart reviews, documentation oversight, and compliance audits.

  • Review and co‑sign clinical encounters per state and payer requirements.

  • Establish and maintain physiatric care standards, documentation expectations, and clinical protocols.

  • Offer remote guidance and feedback to therapy teams, APPs, and facility leadership.

  • Identify trends in documentation, care quality, and training needs; lead targeted improvement initiatives.

  • Participate in regular virtual check-ins with clinical operations, compliance, and quality teams.

  • Support onboarding of new clinicians and facilities.

  • Stay current with PM&R guidelines, PDPM requirements, and post‑acute regulatory updates.

  • Provide occasional on‑site support for complex procedures, advanced assessments, or facility needs.

What You’ll Gain

  • A flexible, remote-first position with meaningful opportunities for hands‑on clinical involvement.

  • Collaboration with multidisciplinary clinical and operational leaders.

  • A platform to shape care quality, documentation standards, and rehabilitation outcomes at scale.

  • Compensation: Compensation is structured as a percentage of collections plus a collaborative stipend. While earnings are variable, providers in similar roles typically earn between $300,000–$500,000 annually, depending on productivity and other lawful factors.