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Part Time Remote Listener Jobs in Manchester, NH

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Part Time Remote Listener information

What are the key skills and qualifications needed to thrive as a Part Time Remote Listener, and why are they important?

To excel as a Part Time Remote Listener, you should have strong active listening skills, a background in counseling or related fields, and a basic understanding of confidentiality protocols. Familiarity with online communication platforms, secure chat or video tools, and possibly certifications in mental health first aid are typically required. Exceptional empathy, patience, and nonjudgmental communication help you connect meaningfully with clients and provide effective support. These skills are crucial for creating a safe, supportive environment and ensuring client well-being in a remote setting.

What are some common challenges faced by Part Time Remote Listeners, and how can they be addressed?

Part Time Remote Listeners often encounter challenges such as managing emotional fatigue, maintaining active engagement during back-to-back sessions, and ensuring client confidentiality in a home environment. To address these, it's important to set clear boundaries between work and personal time, take regular breaks to recharge, and create a private, distraction-free workspace. Additionally, participating in peer support groups or supervision can help process difficult conversations and prevent burnout.

What are Part Time Remote Listeners?

Part Time Remote Listeners are individuals who work remotely, typically on a part-time basis, to provide attentive, non-judgmental listening services for people who need someone to talk to. This role may be found on mental health platforms, peer support services, or customer feedback channels. The main responsibility is to listen actively and empathetically, offering support without giving professional advice or therapy. The job is ideal for those with good communication skills and a strong sense of empathy who want to help others from the comfort of their own home.

What is the difference between Part Time Remote Listener vs Part Time Remote Customer Service Representative?

AspectPart Time Remote ListenerPart Time Remote Customer Service Representative
CredentialsBasic listening skills, sometimes specific certifications for call centersCustomer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentHome-based, call center or client platformHome-based, call center or online chat platforms
Industry UsageHealthcare, insurance, market researchRetail, telecom, tech support
Search & Comparison IntentUnderstanding listening roles, remote listening jobsCustomer support roles, remote customer service jobs

Part Time Remote Listeners primarily focus on listening tasks such as market research or healthcare calls, requiring strong listening skills. In contrast, Part Time Remote Customer Service Representatives handle customer inquiries, requiring communication and problem-solving skills. Both roles are home-based and involve client interaction, but they serve different industry needs and job functions.

What are the most commonly searched types of Remote Listener jobs in Manchester, NH? The most popular types of Remote Listener jobs in Manchester, NH are:
What job categories do people searching Part Time Remote Listener jobs in Manchester, NH look for? The top searched job categories for Part Time Remote Listener jobs in Manchester, NH are:
What cities near Manchester, NH are hiring for Part Time Remote Listener jobs? Cities near Manchester, NH with the most Part Time Remote Listener job openings:
Part Time Remote Listener jobs near you
Lifeline Associate Call Taker (MUST RESIDE IN MA)

Lifeline Associate Call Taker (MUST RESIDE IN MA)

Family Services of the Merrimack Valley

Lawrence, MA • On-site, Remote

$21 - $23.20/hr

Full-time, Part-time

Medical, Dental, Life

Posted 3 days ago

Job description

Position Title: Associate Call Taker
Program: Lifeline
Reports to: Lifeline Supervisor
Status: Part-time openings, remote
Family Services of the Merrimack Valley is a seeking part-time Associate Call Takers. The Associate Lifeline Call Taker is responsible for answering calls to Family Services of the Merrimack Valley's (FSMV) 24/7 Suicide & Crisis Lifeline. Associate Call Takers are primarily responsible for providing compassionate emotional support to individuals who may be experiencing a range of emotional distress from loneliness to acute suicide risk. In fulfilling this responsibility, Associate Call Takers are required to follow Lifeline policies and protocols related to appropriate responses, data collection and documentation, and confidentiality.
Duties and Responsibilities
  • Primarily responsible for answering calls made to the Lifeline by individuals who may be lonely, depressed, contemplating suicide, in crisis, and/or needing support and a compassionate listener.
  • Provide compassionate, thoughtful emotional support to all callers.
  • Administer safety assessment on each call and respond appropriately based on risk level.
  • Adhere to performance measures in attending to call volume.
  • Maintain a calm and friendly demeanor, even in crisis situations, while answering the crisis help line.
  • Provide resources to callers for additional support, including follow up calls.
  • Protect the privacy and confidentiality of callers as well as the organization and staff.
  • Communicate any issues to supervisors when necessary and collaborate with other Lifeline staff regarding repeat/difficult callers.
  • Collect required statistical and narrative data, while maintaining confidentiality, utilizing required database tools.
  • Adhere to all helpline policies and procedure, upholding standards of practice.
  • Participate in all staff meetings, debriefing sessions, groups support and other meetings as required.

Available Schedules
Schedule A (12 hours/week)
Tues 7a-11a
Wed 7a-11a
Thurs 7a-11a
Schedule B (20 hours/week)
Fri 3a-7a
Sat 7p-11p, 11p-3a
Sun 7p-11p, 11p-3a
Schedule C (16 hours/week)
Sat 3p-11p
Sun 3p-11p
Requirements
  • High school degree, minimum.
  • Compassionate and caring person able to balance commitment to providing emotional support with self-care and boundary setting.
  • Strong interpersonal skills and verbal communication for compassionate listening and befriending.
  • Dependable and reliable.
  • Ability to deescalate a crisis situation while maintaining composure.
  • Cultural competency skills to effectively work with diverse populations.
  • Ability to manage time appropriately.
  • Self-starter: Ability to work independently as well as part of a team and well organized.
  • Must reside in Massachusetts or New Hampshire.

About Family Services of the Merrimack Valley FSMV is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 5,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org . FSMV is an equal opportunity employer.Compensation and Benefits
  • Pay range $21 - $23.50 per hour, commensurate upon education and/or experience.
  • FSMV offers an excellent benefit package including a flexible and supportive work environment, competitive health and dental insurances, fully paid life and long-term disability insurances (for full-time employees), along with training and professional development opportunities.
  • FSMV also offers a generous time off policy for employees working 30 hours or more per week. holiday pay, and sick time for part-time employees
  • An amazing opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

Salary Description
$21 - $23.20 per hour

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