Part Time Remote Helpdesk Jobs in Austin, TX (NOW HIRING)

Your potential has a place here with TTECs award-winning employment experience. As a Customer Service Representative Part time working remotely, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

Our TTEC Remote CX team has 38 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

What Youll be Doing

Do you have a passion for helping others and giving them peace of mind? Youll have ownership over resolving escalated or complex calls from customers. Whether its getting answers for customers quickly or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

What You Bring to the Role

• At least 1 year of customer services experience
• High school diploma or equivalent
• Availability to work weekends
• Computer experience
• Wired internet connection (fiber, cable, or DSL) with speeds above 15 Mbps is required. Satellite and 5G connections are not supported

What You Can Expect

• Part time, remote position
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $17 per hour plus performance bonus and opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

Were committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructorled online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructorled TTEC and clientrequired training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, youll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, youre part of one dynamic, global family thats here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.