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Part Time Remote Email Support Jobs in Indiana (NOW HIRING)

Sevita

Direct Support _ Remote Supports Monitor

Lafayette, IN · On-site +1

$14.50 - $17.50/hr

The DSP Remote Supports may work fulltime or part-time and will work out of a designated or ... Notification to all designated contacts of issues via email, text or phone calls of all issues ...

CPJ Recruitment

Client Experience Concierge

Evansville, IN · Remote

$14.75 - $19/hr

Provide professional client support before, during, and after travel. * Resolve client concerns or ... Flexible full-time or part-time remote work. * Career development opportunities. * Access to ...

CPJ Recruitment

Client Experience Concierge

Fort Wayne, IN · Remote

$14.25 - $18.25/hr

Provide professional client support before, during, and after travel. * Resolve client concerns or ... Flexible full-time or part-time remote work. * Career development opportunities. * Access to ...

ST Radio, Ft. Wayne

Field Broadcast Technician

Fort Wayne, IN · Remote

$19.50 - $26.75/hr

... detail-oriented Part-Time Field Broadcast Technician to support live and remote broadcast ... If interested, please email your resume to ECollins@SarkesTarzian.com. Sarkes Tarzian, Inc. is an ...

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Part Time Remote Email Support information

What are the key skills and qualifications needed to thrive as a Part Time Remote Email Support professional, and why are they important?

To thrive as a Part Time Remote Email Support professional, you need strong written communication, problem-solving skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, Freshdesk, or Salesforce, as well as proficiency in email platforms, is typically required. Outstanding organization, patience, and the ability to work independently set top performers apart in this role. These skills ensure efficient resolution of customer inquiries, high satisfaction rates, and effective teamwork in a remote environment.

What are some common challenges faced by part-time remote email support representatives and how can they be managed?

Part-time remote email support representatives often encounter challenges such as managing high volumes of inquiries, maintaining consistent communication across different shifts, and staying updated on product or policy changes. To manage these challenges, it’s helpful to develop strong organizational skills, use templates for frequently asked questions, and regularly check internal updates or knowledge bases. Additionally, time management and clear written communication are key to providing efficient and effective support while working remotely and part-time.

What is a Part Time Remote Email Support job?

A Part Time Remote Email Support job involves assisting customers or clients by responding to their inquiries, issues, or requests via email, all while working from a location outside of a traditional office. These roles typically require strong written communication skills, the ability to troubleshoot problems, and a customer-focused attitude. As a part-time position, work hours are usually flexible and less than full-time, making it ideal for students, parents, or those seeking additional income. Remote email support staff often use company-provided tools and templates to ensure consistent and professional communication.

What is the difference between Part Time Remote Email Support vs Part Time Remote Customer Service Representative?

AspectPart Time Remote Email SupportPart Time Remote Customer Service Representative
CredentialsBasic computer skills, communication skillsBasic computer skills, communication skills
Work EnvironmentHome-based, email communicationHome-based, phone and email communication
Industry UsageTech, e-commerce, SaaS companiesRetail, telecom, service industries
Search IntentJobs focused on email support rolesJobs involving customer interaction via email and phone

Part Time Remote Email Support primarily involves handling customer inquiries through email, focusing on written communication. In contrast, Part Time Remote Customer Service Representatives often manage both email and phone interactions, providing a broader customer support experience. Both roles require similar skills but differ in communication channels and industry applications.

What are the most commonly searched types of Remote Email Support jobs in Indiana? The most popular types of Remote Email Support jobs in Indiana are:
What are popular job titles related to Part Time Remote Email Support jobs in Indiana? For Part Time Remote Email Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Part Time Remote Email Support jobs in Indiana look for? The top searched job categories for Part Time Remote Email Support jobs in Indiana are:
What cities in Indiana are hiring for Part Time Remote Email Support jobs? Cities in Indiana with the most Part Time Remote Email Support job openings:
Part Time Remote Email Support jobs near you
Direct Support _ Remote Supports Monitor

Direct Support _ Remote Supports Monitor

Sevita

Lafayette, IN • On-site, Remote

$14.50 - $17.50/hr

Full-time, Part-time

Posted 13 days ago

Sevita Health rating

5.9

Company rating: 5.9 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

740th of 864 rated healthcare providers

Job description

SUMMARY
The DSP Remote Supports is responsible for providing indirect virtual support with the use of remote supports technology, typically supporting up to 16 individuals in a residential, facility and/or natural home setting.
The DSP Remote Supports is responsible to provide remote supports/virtual assistance in accordance with individual service or program plans that may include socialization, health maintenance, medication administration and skill or behavioral development.
The DSP Remote Supports may work fulltime or part-time and will work out of a designated or approved work-site daily. This is not a WFH (work from home) position.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Services and Supports
  1. Remote Support: Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development.
  2. Remote Records: Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
  3. Remote Relationships: Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards.
  4. Remote Reporting: Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements.
  5. Rights: Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.

Health Care
  1. Appointments: May assist individuals with medical appointments reminders and obtaining emergency medical care; relays orders and information to and from medical providers as required remotely.
  2. Medications: If assigned, accurately observes and documents the self-administering of medications and treatments; promptly reports administration errors remotely.
  3. General Health Care: Remotely monitors individual's health and well-being; documents health concerns and/or concerns with medical supplies and equipment; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.

Employment Responsibilities:
  1. Training: Attends orientation and on-going training as directed; participates in monthly staff meetings.
  2. Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
  3. Teamwork: Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.
  4. Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities

Monitoring Technology
  1. Dashboard: Continual monitoring of the approved technology dashboard(s) of assigned individuals during service hours.
  2. Protocols: Following protocols and parameters for sending notifications for each individual to the designated contacts.
  3. Communication: Notification to all designated contacts of issues via email, text or phone calls of all issues during service hours.
  4. Drills: May participate in technology drills and systems checks to ensure that all technology is functioning properly.
  5. Emergency: Immediate notification to all designated contacts in the event of a systems failure, malfunctioning sensors or power outage.

  • Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES
  • None

Minimum Knowledge and Skills required for the Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
  • High school diploma or equivalent preferred
  • Six months of experience in human services preferred
  • Must be 18 years of age.

Certificates, Licenses, and Registrations:
  • None

Other Skills and Abilities:
  • Experience and knowledge of Microsoft Excel
  • Ability to multi-task and operate from multiple computer screens, tablets etc.
  • Must have excellent verbal and written communication skills

Other Requirements:
  • Previous experience as a Direct Support Professional and/or caregiver
  • Travel as needed

Physical Requirements:
Normal Office Work, Data Entry: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
AMERICANS WITH DISABILITIES ACT STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.

What Sevita Health employees say

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About Sevita

Sourced by ZipRecruiter

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized support that leads to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. We're an Equal Opportunity Employer, including disability/vets. Sevita is a leading provider of home and community-based specialized health care, similar companies include Brookedale Senior Living, A New Hope, and North Star.

Industry

Nursing and residential care facilities

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1980

Social media

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