Part Time Remote Customer Service Jobs in Rome, NY

PenBay is looking for motivated, computer-savvy individuals to work as Remote Pilot Operators. No aviation experience is required, but helpful. Experience as a computer operator, RPO, air traffic control specialist, or (student) pilot is highly desirable. Candidates that have completed aviation studies coursework, are certified in the terminal radar lab or en route lab, or otherwise possess a working knowledge of the FAAO JO 7110.65 are preferred.
Position Summary:
The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice Communication System (VCS) to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology.
PLEASE NOTE: This is NOT a UAS / UAV / RPV Pilot / Operator position
This is a Part-time position
Requirements
Qualifications:
High school diploma or equivalent and at least one (1) year of experience in a comparable position.
Demonstrated minimum keyboard speed of forty (40) wpm with ninety (90) percent accuracy rate
Ability to read and interpret materials such as diagrams and manuals
Ability to speak clearly and be understood
Proficiency with MS Office Suite (Word, Excel, etc), desirable
Basic familiarization of current technologic tools (tablets, notebooks, applications, etc.) a plus
Experience working in a multidisciplinary team, preferred
Candidates will be subject to FAA security screening
Competencies and Skills:
RPO must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility.
Exceptional customer service orientation
Ability to work productively with a wide range of people and co-workers
Effective oral and written communication skills
Effective team building skills
Certification Requirements:
Each new RPO shall complete knowledge and skills tests for each area/sector to be supported.
Each knowledge test will be graded and must be passed with a score of at least 70%.
Upon successful completion of the knowledge tests, the RPO will begin training for the skills tests. The RPO shall observe a previously certified RPO, an FAA employee, or Contractor instructor performing RPO duties on a minimum of five (5) simulation scenarios. The RPO will receive on the job training on at least five (5) but no more than twenty (20) simulation scenarios on each control position to be supported, after which an FAA representative will observe their performance and determine if certification will be granted.
The RPO shall achieve simulation laboratory certification within one hundred twenty (120) days of reporting for duty at the facility.