Auto req ID: 55366
Title: Collections Representative II - Remote
Job Function: Collections
Location: Remote
Company: Harley-Davidson Financial Services
Full or Part-Time: Full Time
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You'll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it's done through being fair, honest, positive and creative. This isn't just any company. And yours isn't just any career. It's part of your story. Ride with us and make it legendary.
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.
This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that's sufficient for completing their job remotely.
Job SummaryUnder direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or
troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.
Job Responsibilities - Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
- Supports dialer function through outbound manual dialer campaign.
- Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
- Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
- Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
- Ensures that all steps necessary are taken to protect the interest of the company.
- Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Education RequirementsHigh School Diploma or Equivalent Required
Education Specifications - High School diploma/GED Required.
Experience RequirementsRequired - Typically requires a minimum of 2 years of related customer service or collections experience.
- Adherence to high ethical standards of truthfulness, honesty and fairness.
- Ability to prioritize workflow to meet department objectives
- Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
- Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
- Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
- Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
- Self-motivated, professional with strong organizational and problem-solving skills.
- Ability to work in a fast paced, time-sensitive environment.Preferred
- Previous CBS call model experience
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $18.70 - $28.13/hour (38,900 - 58,500) Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is eligible for domestic relocation assistance (within posted country) #LI-REMOTE #LI-HDFS 
