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Part Time Remote Case Manager Jobs in Maryland (NOW HIRING)

Harris

Remote Care Management - CMA

California, MD · Remote

Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Our program offers a customized model of remote care services that blends Chronic Care Management ...

Harris

Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Our program offers a customized model of remote care services that blends Chronic Care Management ...

Harris

Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Our program offers a customized model of remote care services that blends Chronic Care Management ...

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All JobsCase JobsPart Time Remote Case Manager JobsPart Time Remote Case Manager Jobs in Maryland

Part Time Remote Case Manager information

What is a part time remote case manager?

A Part Time Remote Case Manager is a professional who coordinates and manages client care or services, working part-time hours from a remote location. They typically assess client needs, develop care plans, and monitor progress through virtual communication tools such as phone calls, emails, or video conferences. This role is common in healthcare, social services, and insurance sectors, allowing for flexibility and work-life balance. Remote Case Managers must have strong organizational, communication, and problem-solving skills to effectively support their clients from a distance.

What are the key skills and qualifications needed to thrive as a part time remote case manager?

To thrive as a Part Time Remote Case Manager, you typically need a background in social work, counseling, or a related field, along with relevant licensure or certification depending on the industry. Familiarity with case management software, secure communication tools, and electronic documentation systems is often required. Strong organizational skills, empathy, and effective communication are essential soft skills for managing diverse client needs remotely. These abilities ensure efficient client support, accurate record-keeping, and successful outcomes while working independently from a remote setting.

How does a part time remote case manager typically collaborate with clients and team members while working off-site?

As a part time remote case manager, you’ll primarily interact with clients and colleagues through secure video calls, phone conferences, and digital case management platforms. Regular communication with clients is essential to assess needs, develop care plans, and follow up on progress. Collaboration with supervisors, healthcare providers, and other support staff is often coordinated through scheduled virtual meetings and shared documentation systems. Maintaining clear, timely communication and thorough digital records is crucial to ensure seamless client care and effective teamwork, despite working remotely and on a part-time schedule.

What is the difference between Part Time Remote Case Manager vs Part Time Remote Social Worker?

AspectPart Time Remote Case ManagerPart Time Remote Social Worker
CredentialsTypically requires a certification in case management or related fieldRequires a social work degree (BSW or MSW) and state licensure
Work EnvironmentRemote, often working with healthcare or insurance companiesRemote, working with clients, healthcare agencies, or community organizations
Employer & IndustryHealthcare, insurance, or social services organizationsHealthcare, social services, government agencies
Search & Comparison IntentOften compared for similar roles in case managementRelated but more focused on social work practice

The main difference is that Part Time Remote Case Managers focus on coordinating care and services, often requiring certification, while Part Time Remote Social Workers provide counseling and support, requiring social work licensure. Both roles operate remotely within healthcare and social service sectors, but their responsibilities and credentials differ.

What are popular job titles related to Part Time Remote Case Manager jobs in Maryland?

For Part Time Remote Case Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Part Time Remote Case Manager jobs in Maryland look for?

The top searched job categories for Part Time Remote Case Manager jobs in Maryland are:

What cities in Maryland are hiring for Part Time Remote Case Manager jobs?

Cities in Maryland with the most Part Time Remote Case Manager job openings:

Part Time Remote Case Manager jobs near you
Infographic showing various Part Time Remote Case Manager job openings in Maryland as of September 2026, with employment types broken down into 100% Part Time. Highlights an 5% In-person, and 95% Remote job distribution.

Operational Support Associate

Montage Marketing Group

Rockville, MD • On-site, Remote

$26/hr

Part-time

Posted 14 days ago

Key responsibilities

  • Serve as the first-line support for all public grant application and review process inquiries.

  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.

  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member.

Job description

Are you an experienced customer support professional with a strong background in ServiceNow? Are you known for professional, efficient, and proactive resolution of customer concerns and inquiries? Do you thrive in fast-paced, high-volume, team-oriented environments? Montage Marketing Group wants you!
Montage is looking for part-time Operational Support Desk Associates to support a federal government contract. These support roles ensure timely, professional, and participant-focused responses to grant research fellowship stakeholders in a ticketing system environment.
This is a part-time, remote position for those residing in: Virginia, Maryland, Washington D.C., Arizona, Delaware, Florida, Georgia, Illinois, New York, North Carolina, Texas, or West Virginia. The anticipated hourly rate for this role is $26.00.
About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.

Summary

The Operational Support Desk Associate is the first point of contact grant applicants, reviewers, and other parties engage with to resolve any application questions or concerns. This role is responsible for facilitating efficient evaluation of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to prescribed scripts, templates, and approved communication copy, Operational Support Desk Associates deliver consistent, efficient responses in a production volume environment.

Responsibilities

Service Delivery

  • Serve as the first-line support for all public grant application and review process inquiries.
  • Demonstrate professional, respectful, and empathetic communication in evaluating and resolving customer inquiries.
  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.
  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member, in alignment with established processes and policies.
  • Follow and comply with processing standard operating procedures.
  • Closely assesses ticket inquiries, paying close attention to specific details to ensure the proper canned response is provided, or necessary escalation workflow is followed.

Time Management

  • Demonstrates strong commitment to program SLAs by ensuring timely, high-quality resolution of tickets upon first contact.
  • Proactively communicates with Lead and Manager when ticketing volume challenges arise; takes personal ownership of efficient ticket resolution.
  • Knowledge Management
  • Continually builds knowledge and understanding of grant program and application process, leveraging all available resources to prioritize first contact resolution.
  • Identifies opportunities to improve existing knowledge base resources, operational workflows, and communicates suggestions to Lead and Manager.
  • Stays informed about changes to grant programs, application portals, or policies to ensure accurate and up-to-date support.

Team Orientation

  • Remains open and responsive to feedback and coaching from peers, Lead, Manager, and client team.
  • Exercises a team-orientation to workload, proactively seeking out additional ticketing assignments to balance volume and ensure team achievement of SLAs.
  • Coordinates with Lead, Manager, and internal client team to relay feedback and resolve systemic issues.
  • Support development of weekly reports outlining topics and types of inquiries information and timeliness of responses to the client.


Required Qualifications:

  • 1-3 years of experience in a virtual customer or client support environment.
  • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar.
  • Excellent written communication skills.
  • Ability to obtain Public Trust with a federal government agency.

Preferred Qualifications:

  • Federal, state, or local government contracting experience.
  • Previous experience supporting higher education, educational grants, science, or technology-related fields.
Employment Type: PART_TIME

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