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Part Time Pharmaceutical Call Center Jobs in Raleigh, NC

TimeDoc Health

Part-Time Care Coordinator (CMA)

Cary, NC · On-site

$19 - $25.50/hr

Coordinate care with providers, pharmacies, caregivers, and community resources * Document patient ... Care coordination, case management, call center, triage, or geriatric experience is a plus Schedule ...

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.) * Must be well versed in current GSOC technologies * Ability to attend ...

Duke Health

Clinical Pharmacist Infusion (Part-Time)

Durham, NC · On-site

$114K - $136K/yr

... center, and more. Working schedule: * Every other weekend (Saturday & Sunday) * 7:30 am - 3:00 pm General Description of the Job Class Provide pharmaceutical care services to the patients of the Duke ...

Axil Health

Care Navigators - Part-Time

Raleigh, NC · On-site

$20.50 - $26.25/hr

Timely and proper communications with clinical pharmacists of any urgent health-related call needs, medication refills, and appointment requests communicated by the patient during any telephone.

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All JobsPharmaceutical Call Center JobsPart Time Pharmaceutical Call Center JobsPart Time Pharmaceutical Call Center Jobs in Raleigh, NC

Part Time Pharmaceutical Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do part time pharmaceutical call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for part time pharmaceutical call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Part Time Pharmaceutical Call Center vs Part Time Medical Customer Service Representative?

AspectPart Time Pharmaceutical Call CenterPart Time Medical Customer Service Representative
CredentialsHigh school diploma, pharmaceutical knowledge, communication skillsHigh school diploma, healthcare knowledge, communication skills
Work EnvironmentCall centers, pharmaceutical companies, healthcare providersMedical offices, healthcare providers, insurance companies
Industry UsagePharmaceutical industry, healthcare sectorMedical and healthcare services
Common Search IntentPharmaceutical support, drug information, prescription assistanceMedical inquiries, appointment scheduling, insurance questions

Both roles involve customer service in healthcare settings, but the Part Time Pharmaceutical Call Center focuses specifically on pharmaceutical products and drug-related inquiries, while the Part Time Medical Customer Service Representative handles broader medical and healthcare-related questions. The choice depends on your industry interest and specific knowledge area.

What are the key skills and qualifications needed to thrive as a part time pharmaceutical call center representative?

To thrive as a Part Time Pharmaceutical Call Center Representative, you need strong communication skills, knowledge of pharmaceuticals or healthcare, and at least a high school diploma (often with additional training preferred). Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes pharmacy-specific databases is typically required. Outstanding attention to detail, patience, and problem-solving abilities help you excel in assisting callers and managing sensitive information. These skills ensure accurate information delivery, regulatory compliance, and a positive customer experience in a fast-paced environment.

What are the typical daily responsibilities of a part time pharmaceutical call center representative?

As a part-time pharmaceutical call center representative, your daily duties typically include responding to inbound calls from patients, healthcare providers, and pharmacies regarding prescription medications, order status, benefits, or product information. You may also make outbound calls to follow up on prescription refills, verify insurance details, or provide medication reminders. Accuracy and empathy are key, as you'll often handle sensitive health-related information and must ensure compliance with privacy regulations like HIPAA. Collaboration with pharmacists, technicians, and customer service teams is common to resolve complex inquiries efficiently. While shifts may vary, you can expect a structured environment with clear protocols and ongoing training opportunities.

What is a part time pharmaceutical call center representative?

A Part Time Pharmaceutical Call Center job involves working in a call center environment to assist customers, patients, or healthcare professionals with inquiries related to pharmaceutical products, prescriptions, medication orders, or insurance claims. Employees in this role typically answer phone calls, provide product information, assist with order processing, and help resolve issues or complaints. The position is part-time, meaning employees work fewer hours than a standard full-time schedule, making it a flexible option for students or those seeking supplemental income.
What are the most commonly searched types of Pharmaceutical Call Center jobs in Raleigh, NC? The most popular types of Pharmaceutical Call Center jobs in Raleigh, NC are:
Part Time Pharmaceutical Call Center jobs near you

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14 - $17.50/hr

Part-time

Re-posted 5 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You’ll DoParticipant Outreach & Scheduling

  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates

  • Respond to inbound participant inquiries regarding study procedures

  • Clearly explain study-related information in a professional and compassionate manner

  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)

Clinical Research Support

  • Follow approved scripts and study protocols

  • Ask pre-approved screening questions to determine participant eligibility

  • Document interactions accurately in research systems

  • Escalate protocol deviations or concerns to the research team

Data Entry & Documentation

  • Enter participant data into EDC systems and research databases

  • Track follow-ups and ensure completion of required participant touchpoints

  • Maintain strict confidentiality standards

Compliance & Quality

  • Adhere to HIPAA and institutional privacy guidelines

  • Participate in call monitoring and quality assurance reviews

  • Maintain professionalism in all participant communications

What We’re Looking For

  • Minimum 2 years of experience in:

    • Call center operations OR

    • Clinical research support

  • Strong data entry accuracy and attention to detail

  • Clear verbal communication skills

  • Comfortable working with structured scripts and compliance requirements

  • Basic proficiency in Microsoft Office tools

  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.

All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?

  • Support meaningful public health research

  • Gain exposure to clinical research operations

  • Work in a structured, compliance-driven environment

  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

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