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The Office of Graduate Studies (OGS) seeks a professional, organized, and customer-focused Office Assistant to support administrative and operational activities within the Dean's Office. This position provides front-desk reception, customer service, event support, and general office assistance to the Operations, Student Support Services, and Professional Development teams.

Schedule:  Up to 20 hours per week with flexible scheduling between Monday-Friday 8:00 a.m. to 5:00 p.m. on the Tampa Campus.
Pay Rate: $20.00 per hour
 

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF 

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws: 

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.  This job description does not constitute an employment contract.  

Minimum Qualifications

High school diploma or equivalent and four years of office or administrative support experience, preferably in higher education. Appropriate college coursework or vocational/technical training may substitute for the required experience on an equivalent basis.

Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.
Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor's degree;
(c) Six years of direct experience for a master's degree;
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications

• Experience providing administrative support in a higher education environment; experience at USF is preferred. 
• Strong organizational, communication, and time-management skills.
   

Required Knowledge, Skills, and Abilities

• Reliable, dependable, and responsive in completing assignments and communications.
• Strong customer service orientation and commitment to graduate student success.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Professional demeanor and attention to confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams).
   

Duties include but are not limited to:

• Serve as the primary front-desk contact by greeting visitors and responding to inquiries in person, by phone, and by email. 
• Direct visitors and students to appropriate staff and assist with appointment scheduling. 
• Monitor and manage shared email inboxes, routing inquiries as appropriate. 
• Maintain office organization, inventory, and supply ordering. 
• Assist with planning, setup, support, and cleanup for OGS events and programs. 
• Perform routine administrative tasks, including scanning, copying, filing, and document management. 
• Process incoming and outgoing mail and complete campus deliveries as needed. 
• Support Graduate Studies Operations, Student Support Services, and Professional Development initiatives and special projects. 
• Assist with Electronic Thesis and Dissertation (ETD) processing and Certificate of Approval indexing. 
• Perform other clerical and administrative duties as assigned