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Part Time Outsourcing Call Center Jobs (NOW HIRING)

Metro Medical

Part Time Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center Agent Location: Chelmsford, MA Metro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

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Part Time Outsourcing Call Center information

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How much do part time outsourcing call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for part time outsourcing call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Part Time Outsourcing Call Center?

A Part Time Outsourcing Call Center is a service provider that handles customer support, sales, or other communication tasks for businesses, but employs staff who work part-time hours. These centers allow companies to outsource their customer interactions to skilled agents without hiring full-time employees. This flexible arrangement helps businesses manage costs, scale operations during peak times, and provide support outside of regular business hours.

What is the difference between Part Time Outsourcing Call Center vs Customer Service Representative?

AspectPart Time Outsourcing Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote or office-based, call center settingOffice or remote, customer-facing or phone-based
Employer & IndustryOutsourcing companies, call centers for various industriesCompanies across industries, customer service departments
Search & Comparison IntentPart Time Outsourcing Call Center vs Customer Service Representative

While both roles involve customer interaction, a Part Time Outsourcing Call Center typically refers to a flexible, often remote position within an outsourcing firm handling calls for multiple clients. A Customer Service Representative usually works directly for a specific company, providing support to its customers. The key differences lie in the work setting, employer type, and scope of responsibilities, with outsourcing roles often offering more flexible hours and varied client interactions.

What are the typical challenges faced by part-time employees in an outsourcing call center, and how can they be managed?

Part-time employees in outsourcing call centers often face challenges such as adapting to rotating shifts, handling high call volumes, and mastering product knowledge quickly. Effective time management and strong communication skills are essential to balance workload and meet performance targets. Many call centers offer structured training, mentoring, and support from team leaders to help part-time staff adjust and excel in their roles. Open communication with supervisors and leveraging available resources can greatly ease the transition and improve job satisfaction.

What are the key skills and qualifications needed to thrive as a Part Time Outsourcing Call Center Representative, and why are they important?

To thrive as a Part Time Outsourcing Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Patience, active listening, and the ability to stay calm under pressure are standout soft skills in this role. These competencies are vital to efficiently resolve customer issues, ensure satisfaction, and maintain high service standards in a dynamic environment.
What cities are hiring for Part Time Outsourcing Call Center jobs? Cities with the most Part Time Outsourcing Call Center job openings:
What are the most commonly searched types of Outsourcing Call Center jobs? The most popular types of Outsourcing Call Center jobs are:
What states have the most Part Time Outsourcing Call Center jobs? States with the most job openings for Part Time Outsourcing Call Center jobs include:
Part Time Outsourcing Call Center jobs near you
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Call Center Representative – Customer Support

Location: Sandy Springs, GA
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We’re Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.