IT Support Specialist (Onsite, Part-Time)
Worcester, MA Area | 30 Hours/Week | $30â$38/hour
A mission-driven Kâ8 school is seeking a Technology Operations & Support Specialist to serve as the primary onsite IT resource. This highly visible role supports ~200 students and 75+ faculty/staff in a Mac-based, Google Workspace environment.
Key Responsibilities:
- Act as the first point of contact for technical issues
- Provide hands-on, in-person support to staff and students
- Configure and maintain Mac devices and classroom technology
- Support AV equipment, printers, and instructional tools
- Manage tickets and track recurring issues
- Coordinate device lifecycle and inventory
- Support Google Workspace users and daily operations
- Liaise with external IT vendors for escalations
- Assist with device rollout and seasonal IT initiatives
Qualifications:
- 2â4 years of IT support or help desk experience
- Strong macOS support experience required
- Experience with Google Workspace
- Solid troubleshooting skills across hardware/software/connectivity
- Strong interpersonal and customer service skills
- Ability to manage multiple priorities in a fast-paced setting
Preferred:
- Experience in a school or educational environment
- Familiarity with device management (e.g., Mosyle)
- Exposure to RMM tools and vendor-supported IT models
Why This Role:
- Be the go-to onsite IT expert
- Flexible, part-time schedule
- Collaborative, community-focused environment
- Opportunity to make an immediate and meaningful impact
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