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About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.  

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

Position Summary

The Guest Concierge is a member the Guest Experience Team.  The role is responsible for greeting and responding to guest, volunteer and employee inquiries in person, online and by telephone for the Calgary Stampede.  This position ensures that all stakeholders are met with a warm and professional welcome, their needs are anticipated, and all interactions are professional, respectful and friendly.

This position involves providing exemplary guest service, extensive knowledge of the organization and its history, excellent communication skills and ability to remain calm and courteous at all times.

Responsibilities

Responsibilities of this role include, but are not limited to:

Guest Experience

• Consistently offering professional, friendly and engaging service.
• Greeting guests, volunteers and employees warmly and making them feel welcome and attended.
• Staying up to date on current events, news, restaurant reviews and activities in Calgary and Alberta.
• Anticipating and responding to guest needs and requests with professionalism, discretion and a “no request is too big” approach.

• Embracing the highest standard of service, maintaining a professional appearance at work through all spoken and written communications.
• Coordinating communication and efforts with all employees & guests towards the goal of providing the highest level of service excellence through consistent, accurate and ongoing communication.
• Being knowledgeable about The Calgary Stampede including its products, services and programs as well as third party events hosted on Stampede Park throughout the year.
• Providing guests assistance with direction around Stampede Park.
• Answering, problem solving and resolving all guest questions, comments and complaints.
• Creating and maintaining a positive environment that supports the Calgary Stampede’s core values.
• Demonstrating emotional composure during fast paced and stressful situations.
• Responding to or appropriately redirecting email and social media direct mail.
• Taking phone calls from other departments and providing the correct information.
• Assist Head Quarter Guest Concierge with information on year-round operation and events.

Leadership

• Onboarding support and task training.
• Upholding all company policies as outlined in the Standard Operating Procedures, Safety Procedures, Ranger Guidelines, and Code of Conduct.
• Leading by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of our guests.

Administration

• Utilizing Momentus to review information in daily reports.
• Printing Daily Function from Momentus for each day and hand out to Guest Ambassador Supervisors.
• Maintaining a detailed log of activities during each shift.
• Assisting in the development and maintenance of the Guest Ambassador reference guide and other resources in the document library and on Microsoft Teams.
• Ensuring all tourism collateral is current and appropriate for our guests.

Qualifications

Education

• High School Diploma

Previous Experience

• Experience in guest services essential. Experience in administration work is considered an asset. 

Technical Knowledge

• Previous experience with MS Office, Excel, Power Point & Outlook
• Experience with Momentus (EBMS) considered an asset

Communication

• Strong verbal and written communication skills, able to choose appropriate, effective ways to communicate to different audiences including both internal and external stakeholders.
• Ability to articulate a clear, concise, yet detailed idea, thought or concept.
• Actively listen, ask questions, be curious.
• Aware of and responsive to nonverbal communication styles, recognizes and adapts to cultural differences in communication styles.
• Effectively deliver and receive constructive feedback in an effort to continuously improve.

Critical Thinking

• Demonstrates resourcefulness by utilizing information from a variety of sources to identify challenges and opportunities, identify the root cause, evaluate options and make quick yet informed and appropriate decisions.
• Anticipate needs, expectations and challenges before they arise.
• Breaks down complex tasks into manageable parts in a systematic, detailed way.
• Ability to apply analytical techniques to identify the root cause of a problem and find the best solution.
• Ability to understand the business implication of decisions.
• Anticipates the risk or implications inherent in a suggested solution and develops contingency plans to mitigate their impacts.

Benefits                                                                            

The Calgary Stampede offers a unique and exciting work environment.

To Apply

To apply, please submit your resume via the “Apply now” button on the top right.

All applicants are thanked in advance and only those selected for interviews will be contacted.