Description
Bilingual Intake Specialist (English / Korean Required) (REMOTE available)
Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process - all while maintaining accurate records and following established internal procedures.
You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Responsibilities
• Handle inbound leads via phone, email, and web form - qualify, log, and follow up promptly
• Schedule consultations between prospective clients and attorneys
• Conduct post-consultation follow-up calls to support the client retention process
• Enter and maintain accurate lead records in the firm's CRM system (training provided)
• Tag and document all calls and update lead status after each interaction
• Organize and save consultation notes; share with the legal team when a case is opened
• Ensure all client communication is documented in writing through the appropriate channels
• Follow internal intake procedures consistently and check in when something is unclear
Qualifications
$42