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Part Time It Help Desk Jobs in Ottawa, ON (NOW HIRING)

Uottawa

APTPUO - Automne 2026 - ECO2521 A00

Ottawa, ON · On-site

CA$239.47/hr

Professeur a temps-partiel regulier / Regular Part-Time Professor Date Posted (YYYY/MM/DD): 2026/05 ... Information you send us will be handled respectfully and in complete confidence. Employees are ...

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Part Time It Help Desk information

What are the key skills and qualifications needed to thrive as a Part Time IT Help Desk technician, and why are they important?

To thrive as a Part Time IT Help Desk technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by part-time IT Help Desk professionals, and how can they be managed effectively?

Part-time IT Help Desk professionals often face the challenge of staying updated with ongoing technical issues or changes in systems due to less time on-site compared to full-time colleagues. Effective communication and thorough documentation are crucial to ensure smooth handovers between shifts. Additionally, handling a wide variety of technical problems within limited hours requires strong prioritization and time management skills. Building good relationships with both the IT team and end-users will also help in quickly addressing recurring issues and providing efficient support.

What are part time IT help desk jobs?

Part time IT help desk jobs involve providing technical support and troubleshooting assistance to users, but on a reduced or flexible schedule rather than full-time hours. These roles typically include answering support tickets, resolving minor hardware and software issues, and helping users with network or account problems. Part time IT help desk staff may work evenings, weekends, or shifts that accommodate their availability, making it a good option for students or those seeking supplemental income.

What is the difference between Part Time It Help Desk vs Part Time Network Support Specialist?

AspectPart Time It Help DeskPart Time Network Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportNetwork infrastructure, server rooms, remote troubleshooting
Industry UsageIT support, customer service, tech companiesNetworking, telecommunications, data centers
Common Search/ComparisonYesYes

Part Time It Help Desk roles focus on troubleshooting user issues, software, and hardware support, often in office or remote environments. Part Time Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure, requiring specific networking certifications. Both roles are essential in IT, but they differ in technical focus and daily tasks.

What are the most commonly searched types of It Help Desk jobs in Ottawa, ON? The most popular types of It Help Desk jobs in Ottawa, ON are:
What are popular job titles related to Part Time It Help Desk jobs in Ottawa, ON? For Part Time It Help Desk jobs in Ottawa, ON, the most frequently searched job titles are:
What job categories do people searching Part Time It Help Desk jobs in Ottawa, ON look for? The top searched job categories for Part Time It Help Desk jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Part Time It Help Desk jobs? Cities near Ottawa, ON with the most Part Time It Help Desk job openings:
Part Time It Help Desk jobs near you
Infographic showing various Part Time It Help Desk job openings in Ottawa, ON as of May 2026, with employment types broken down into 47% Full Time, 49% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

IT Support Officer

International Business University

Ottawa, ON

CA$25/hr

Part-time

Medical, Dental, Life, PTO

Posted 22 days ago

Job description

About IBU

International Business University (IBU) stands as Ontario's first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario's only not-for-profit independent University. Our foundation draws inspiration from the world's most esteemed independent universities, creating a 'next generation' model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Job Title: IT Support Officer

Term: Part-time, Temporary (20 hours/week)

Department: IT

Compensation: $25.00 per hour

Reports to: Manager, IT Services

Location: Ottawa, Ontario

The IT Support Officer will be responsible for the planning and delivery of student, faculty, and employee IT support services, managing support staff and providing high-quality customer service. The successful candidate will be responsible for providing services such as installation, consultation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking IT case; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Key Responsibilities:
  • Core Technical Support
  • Student IT Onboarding & IT Orientation
  • User Training & Community Support

Qualifications:

The successful candidate shall possess the following skills:

  • Bachelor's degree or college diploma in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
  • Minimum of three (3) years of related, hands-on experience providing IT support in an academic, corporate, or similarly complex environment required.
  • Demonstrated experience delivering first- and second-line technical support to end users.
  • Strong verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
  • Demonstrated ability to diagnose technical issues, exercise sound judgment, and resolve problems efficiently.
  • Demonstrated decision-making, prioritization, and time-management skills in a fast-paced service environment.
  • Proficient in the following software:
    • Microsoft Windows 10 & 11 and macOS.
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
    • IT service management platforms such as Salesforce Service Cloud and/or Jira Service Management.
    • Canvas Learning Management System (LMS).
    • McGraw Hill Connect or comparable digital learning platforms.
  • Proficient in the following hardware:
    • Lenovo ThinkPad and ThinkCentre devices; Apple MacBook devices.
    • Network and connectivity equipment, including Cisco Meraki.
    • Video and audio conferencing equipment and classroom A/V technology.
    • Multi-functional printers (MFPs).
    • Projectors and presentation technologies.
    • Structured cabling and peripheral connectivity.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is a new vacancy, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca.
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

To support the overall well-being and success of our employees, IBU provides a comprehensive total rewards package which includes, based on role eligibility:

  • 100% employer paid extended Health & Dental benefits
  • 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
  • Life, AD&D, and Long-Term Disability Insurance
  • Competitive paid time off, starting at 3 weeks
  • Tuition Benefit Program
  • Access to preferred corporate membership rates with GoodLife Fitness
  • Engaging employee appreciation and community-building events throughout the year

This position is based in a hybrid work arrangement, with employees working on-site four (4) days per week and the option to work remotely one (1) day per week, based on business needs. Employees will be required to come on-site as needed and are expected to reside in Ontario and within a reasonable commuting distance of the office/campus.

All applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process, artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons). If you require an accommodation during the recruitment process, please contact careers@ibu.ca.