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Starting Wage Range
About the Organization
Tropical Smoothie Cafe's largest franchisee is DYNE Hospitality Group. DYNE's mission is to create opportunities by leveraging our God-given gifts, believing that everyone excels at something. When we work in our area of gifting, we are energized, excited, and love what we do.
We measure our success at DYNE Hospitality Group by creating opportunities through continuous growth. Operational excellence is crucial for our success and ongoing development. We take this commitment seriously, value our team like family, provide resources for their growth, and prioritize our customers' experience. We offer competitive wages, benefits, and opportunities for long-term career growth.
Full-Time/Part-Time
Part-Time
Description
Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do. We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it. We base hiring, promotions, team member reviews, performance and communication off of it.
Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed. We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.
Job Summary:
Reports To: IT Support Manager
Employment Type: Part-Time / Internship
Primary Location: Little Rock Support Office
Schedule: Monday - Friday, 20-30 hours per week. Exact hours are flexible and can be coordinated with the employee to accommodate their availability.
The IT Service Desk Intern is a part-time, paid internship position within the Information Technology department at DYNE Hospitality Group. This role will work closely with the IT Support Manager to support day-to-day technology operations across 120+ café locations. The primary focus of this position is Tier 1 service desk support, with additional responsibilities spanning user onboarding, access management, security monitoring, and device deployments. This is an excellent opportunity for a motivated student or early-career individual to gain hands-on experience in a fast-paced, multi-site IT environment. Strong performance in this role may lead to opportunities for expanded responsibilities and potential growth within the IT department as the organization continues to evolve.
Duties/Responsibilities:
Tier 1 Service Desk Support (Primary)
In this a customer-facing role you will serve as the first point of contact for IT support tickets submitted through Desk365. Triage, prioritize, and resolve common end-user issues, including password resets, connectivity problems, café operation application errors, and café operation hardware questions. Escalate unresolved issues to the IT Support Manager as appropriate.
System Access
Support the provisioning and setup of Microsoft 365 and other accounts for new employees across the organization. Responsibilities include configuring email, assigning licenses, adding users to the appropriate groups and distribution lists, and ensuring accounts are set up in accordance with company standards in Microsoft Intune/Entra. Assist with MAC and offboarding tasks such as license removal and account update or deactivation as needed.
Quarterly Access Review
Assist the manager with company-wide quarterly access reviews of all employee account permissions and system access. This includes reviewing access across all platforms and applications, identifying accounts that require updates or removal, and documenting findings for IT Support Manager review. Ensure reviews are completed within established timelines and in accordance with company security policies.
Device Deployment & Asset Documentation
Assist with the preparation and deployment of iPads and laptops as new devices are requested. This includes configuring and setting up each device for the end user in accordance with company standards, as well as ensuring all assets are accurately recorded and maintained within the IT asset management tracker.
EOE Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
DYNE Hospitality Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity, or national origin
This position is currently accepting applications.