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Part Time Insurance Call Center Jobs in Texas (NOW HIRING)

TPV LLC

Call Center Agent TPV

El Paso, TX

$12.75/hr

Job Type: Full-Time and Part-Time Work Location: WAH Hours:- 11 AM - 7 PM Flexible Salary: $12.75 ... call center is preferred. ● Ability to commit to working a minimum of 20 hours per week. ● ...

ALL WEB LEADS INC

Contact Center Representative

Austin, TX · Remote

$16.75 - $21.75/hr

There is NO insurance license required because you are not selling! You will be working Part Time ... To ensure call quality and to help you be your best, we occasionally complete screenshares to ...

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Part Time Insurance Call Center information

What are part time insurance call center jobs?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the key skills and qualifications needed to thrive as a Part Time Insurance Call Center Representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.
What are the most commonly searched types of Insurance Call Center jobs in Texas? The most popular types of Insurance Call Center jobs in Texas are:
What cities in Texas are hiring for Part Time Insurance Call Center jobs? Cities in Texas with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

Call Center Agent TPV

TPV LLC

El Paso, TX

$12.75/hr

Full-time, Part-time

Posted 24 days ago

Job description

Job Type: Full-Time and Part-Time
Work Location: WAH
Hours:- 11 AM - 7 PM Flexible
Salary: $12.75

About AnswerNet:
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Key Responsibilities:
● Engage with customers and clients, ensuring a positive and professional demeanor at all times.
● Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
● Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
● Maintain an organized and efficient workflow to meet service level expectations.
● Deliver exceptional customer service while handling both inbound and outbound interactions.
This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.
Essential Job Functions
Customer Experience:
● Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing.
● Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively.
● Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions.
Relationship Building:
● Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals.
● Foster a supportive work environment through knowledge sharing and cooperative problem-solving.
Communication:
● Exhibit exceptional verbal and written communication skills when working with internal and external partners.
● Simplify complex topics, explaining them in clear and concise terms.
● Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism.
● Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.
Working Conditions / Physical Requirements:
● Maintain a quiet, distraction-free home office environment, simulating a professional office setting.
● Workspace: should provide a dedicated area separated from others while working.
● This job requires sitting for the majority of the workday.
● Flexibility to work various shifts, including days, evenings, and weekends, as needed.
Equipment and Internet Requirements:
● Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications:
○ Personal computer running Windows 8 or newer.
○ Minimum of 8 GB RAM and an Intel Core i3 processor or newer.
○ Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload.
○ A wired connection directly to the modem/router is required (ethernet cord required).
○ A noise-canceling headset for clear communication
○ Webcam connected to computer
Software Requirements:
● Google Chrome web browser.
● Microsoft Office Suite (Word, Excel, PowerPoint).
● Reliable email provider with sufficient storage capacity for large files.
● Current and updated antivirus software.
Minimum Qualifications:
● At least 1 year of customer service experience in an inbound or outbound call center is preferred.
● Ability to commit to working a minimum of 20 hours per week.
● Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).