Part Time Inbound Call Center Jobs in Lansing, MI

Director of Operations — Part-Time

Lansing Shuffle | Lansing, Michigan

Part-Time | Approximately 8–12 Hours per Week | Primarily On-Site

About the Role

Lansing Shuffle is seeking an experienced hospitality leader to serve as our part-time Director of Operations.

We have an established General Manager and management team responsible for running the business day-to-day. We’re looking for a seasoned operator who can provide an additional layer of leadership, accountability, and operational oversight.

This is not a shift-management position and not a traditional part-time restaurant manager role. The Director of Operations will work primarily through our existing management team—helping set expectations, reviewing performance, identifying problems before they become bigger problems, and ensuring the operation consistently meets ownership’s expectations.

This could be an excellent opportunity for an experienced restaurant, hotel, food & beverage, entertainment, or hospitality executive who wants to stay engaged in the industry without the hours and demands of a traditional full-time operating role.

What You’ll Do

Management & Accountability

• Provide direct oversight, coaching, and accountability to the General Manager and management team
• Establish clear operating expectations and ensure consistent follow-through
• Help management identify and address performance issues
• Evaluate whether the right people, processes, and systems are in place
• Serve as the primary local operational liaison between management and ownership

Operational Performance

• Conduct regular on-site walkthroughs and operational reviews
• Evaluate guest experience, cleanliness, service, staffing, security, and overall facility standards
• Periodically observe the operation during peak evening and weekend periods
• Identify recurring operational problems and ensure corrective actions are implemented
• Help create systems and processes that make the operation more consistent and less dependent on individual employees

Financial Performance

• Review key operating metrics including sales, labor, beverage cost, purchasing, inventory, and profitability
• Work with management to understand variances and develop corrective plans
• Identify opportunities to reduce unnecessary costs without compromising the guest experience
• Hold managers accountable for agreed-upon financial and operating targets

Business Improvement

• Identify opportunities to improve revenue, efficiency, service, and profitability
• Help ownership prioritize operational initiatives
• Assist with significant vendor, staffing, or operational decisions when appropriate
• Bring an experienced operator’s perspective to the ongoing development of Lansing Shuffle

What This Role Is NOT

The Director of Operations is not expected to:

• Build weekly employee schedules
• Routinely manage individual shifts
• Cover employee or manager call-offs
• Handle routine ordering or administrative tasks
• Replace the General Manager

Your role is to make the management team better and hold the operation accountable—not to do their jobs for them.

Who We’re Looking For

We’re less concerned about a particular title and more interested in someone who has successfully operated a complex hospitality business.

Strong candidates may have experience as a:

• Director of Operations
• Multi-Unit or Area Manager
• General Manager
• Director of Food & Beverage
• Hotel or Conference Center Executive
• Restaurant or Bar Operator
• Hospitality Executive

Ideal candidates will have:

• 10+ years of progressive hospitality, restaurant, food & beverage, hotel, or entertainment experience
• Significant experience managing managers and developing leadership teams
• Strong understanding of restaurant/bar financials, labor management, inventory, and cost controls
• Demonstrated ability to hold people accountable while building strong working relationships
• Excellent judgment and problem-solving skills
• Comfort operating independently and communicating directly with ownership
• A practical, hands-on understanding of what excellent hospitality operations look like

Experience with high-volume restaurants, bars, event venues, hotels, conference centers, multi-unit operations, or other complex hospitality environments is particularly valuable.

Schedule

We anticipate approximately 8–12 hours per week, with flexibility in how those hours are structured.

The position requires a meaningful on-site presence in Lansing. While much of the work can occur during normal business hours, periodic evenings and weekends will be necessary to observe the operation when it is busiest.

This is not a role that requires being on-call for routine operating issues.

About Lansing Shuffle

Lansing Shuffle is a food, beverage, entertainment, and private-event destination located on Lansing’s downtown riverfront. Our operation combines multiple food concepts, a full-service bar, private events, entertainment, and a large indoor/outdoor gathering space.

We’re looking for someone who enjoys building great operations, developing managers, and solving problems—and who wants to have a meaningful impact without taking on another traditional full-time hospitality management position.