Part Time Inbound Call Center Jobs in North Carolina

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues. The trainer should demonstrate knowledge of all job tasks within their assigned department and function and deliver a high-level of accuracy and consistency when performing the work, training colleagues, or reviewing completed work. Core Trainers will be crossed-trained in all areas of the facility. This role plays a critical part in developing colleagues through training, retraining and supporting both new and current team members to ensure operational excellence, accuracy and consistency. The Core Trainer demonstrates a deep understanding of the end- to- end supply chain flow and embodies the genuine hospitality and inclusive culture of Macy’s.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.  Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

Training Support

• Support Core and Seasonal Colleagues in assigned departments/functions by training and coaching on essential job tasks to ensure successful job performance.
• Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals.
• Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance.
• Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations.
• Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility.
• Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility.
• Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards.
• Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed.
• Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity.
• Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity.
• Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed.
• Adapt training methods to support different learning styles and operational demands.

Communication

• Greet colleagues on their first day of employment and conduct orientation activities including building tours, time clock procedures, and reliability expectations.
• Act as a point person for colleagues by answering questions related to processes, functions, safety, and operational expectations.
• Communicate issues, concerns, and performance trends promptly to Managers, or Shift/Functional Directors for quick resolution.
• Build positive working relationships and effectively influence and motivate others to drive accountability, engagement, and productivity.
• Maintain strong attention to detail when documenting training progress, identifying performance trends, and communicating operational updates.

Safety Throughout Shift Safety Advocate:

• Demonstrate and reinforce safe workplace behaviors consistent with company safety policies and procedures.

Additional Responsibilities

• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Demonstrate flexibility to support changing business needs, peak operations, and cross-functional training initiatives.

Who You Are

Must be able to:

• Strong attention to detail is essential to maintain quality, safety, and operational efficiency.
• Understand and communicate effectively with, co-workers, leads, and facility leadership.
• Read and understand employment policies and safety rules/procedures in English.
• Demonstrate an affinity and passion for training, coaching, and developing others.
• Exhibit strong attention to detail and the ability to consistently reinforce standard operating procedures.
• Motivate, influence, and engage colleagues to achieve operational productivity and quality goals.
• Partner effectively with Warehouse Managers, Training Ambassadors and Leads to resolve operational challenges and improve team performance.
• Demonstrate strong interpersonal, problem-solving, and decision-making skills.
• Positively impact team success in a fast-paced environment.
• Manage multiple priorities and processes effectively while maintaining operational standards.
• Work assigned scheduled including days, evenings, weekends, and holidays as needed.

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, and stooping.
• Involves close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement: 

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

WAREHOUSE00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.