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Part Time Helpdesk Support Jobs in Milwaukee, WI

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Part Time Helpdesk Support information

See Milwaukee, WI salary details

$12

$22

$33

How much do part time helpdesk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for part time helpdesk support in Milwaukee, WI is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What is part time helpdesk support?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a part time helpdesk support?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by part time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

Part Time Helpdesk Support jobs near you

Residential Support Professional

Lutheran Social Services of WI & Upper MI

Elm Grove, WI

$16 - $18/hr

Part-time

Retirement, PTO

Re-posted 29 days ago

Lutheran Social Services of Wisconsin and Upper Michigan rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Adult Residential Support Professional

Location: Waukesha County, WI Schedule: Part-time, 3rd shift (10:00pm-6:00am Wednesday-Friday)

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a dedicated Adult Residential Support Professional to join our team at Aspen Center, one of our residential treatment facilities in Waukesha County. Aspen Center provides affordable, comprehensive addiction treatment for men, empowering them with the skills and resources needed to achieve recovery and long-term sobriety.

About the Role

Under supervision, you will provide care, services, and support to clients in our Addictions and Restorative Justice (ARJ) programs. These programs serve individuals with substance use disorders and/or criminogenic risk factors, helping them build healthier, more sustainable lives.

Key Responsibilities

  • Support, interact with, and monitor residents while serving as a positive role model

  • Document resident behaviors and maintain required records and reports

  • Assist with housekeeping, cleaning, and distribution of clothing, bedding, and supplies

  • Monitor or administer medications in accordance with program policies

  • Share client status updates with external partners while maintaining confidentiality

  • Identify and respond appropriately to emergencies or crisis situations

  • Support residents in achieving treatment plan goals

  • Work independently and problem-solve effectively

  • Attend staff meetings and required training sessions

  • Assist with meal preparation, grocery shopping, and teaching life skills

  • Transport residents to appointments, meetings, and activities

  • Collect urine specimens and administer breathalyzer tests as needed

  • Lead educational group activities within program guidelines

  • Provide basic first aid when necessary

  • Perform other duties as assigned

Perks & Benefits

  • Mileage reimbursement

  • Paid Time Off

  • 403B retirement contribution option

  • Annual raises prioritized for employees

  • Employee Assistance Program

  • Service awards and recognition

Qualifications

  • Education: High School Diploma or GED required. Coursework or credits toward a bachelor's degree in social work, human services, psychology, or related fields may be required depending on contract.

  • Experience: Previous experience in similar services preferred.

  • Skills: Strong reading, writing, math, and problem-solving abilities. Must be able to follow directions, maintain professional boundaries, and work as a patient, flexible, and collaborative team member.

Licenses & Certifications
  • Valid driver's license preferred

  • Must pass a motor vehicle check (MVR) and meet LSS auto insurance requirements

  • DHS 83 training (Fire Safety, First Aid, Choking Procedures, Standard Precautions, Medication Administration) preferred; required after hire

Additional Requirements

  • Language Skills: Effective verbal and written communication

  • Technology: Basic computer skills to complete timecards, emails, HRIS, EHR, and online training

  • Physical Demands: Regular standing, bending, stooping, kneeling, stair use, and walking. Exposure to outdoor conditions during resident activities, snow removal, and yard care.

  • Work Environment: Community-based residential setting with moderate noise levels

  • Travel: Day trips up to 25–50%, depending on role

Lutheran Social Services is proud to be an Equal Opportunity Employer (EOE).

What Lutheran Social Services of Wisconsin and Upper Michigan employees say

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