About FOTILE:Come Join Our Team! FOTILE, a leading international manufacturer of High-end Kitchen Appliance. FOTILE is, China's most successful high-end kitchen appliance manufacture, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. Fotile is the choice of appliance for over 17 million families around the world.
Requirement: Proficiency Mandarin and English
Job Description- Comply with FOTILEโs standards of operations as set forth in all training and all kinds of operational manuals.
- Must approach each customer interaction with openness and acceptance that is in alignment with FOTILE's Service Values and standards.
- Provide daytoday online customer support by monitoring and responding to
Cases and customersโ inquiries via emails, WeChat, and other platforms within defined response times and service standards.
- Handle incoming customer calls regarding product questions, technical issues,
and general concerns. Assess customer needs and provide appropriate solutions to ensure satisfaction.
- Provide clear and accurate information to customers by understanding their needs.
- Manage and input customersโ information, electronic filing, and retrieval of documents.
- Track and analyze qualitative and quantitative feedback from customer surveys
and product metrics, escalate cases to the supervisor as needed, and follow up until the case is closed.
- Scheduling installation and repair appointments for customers and following up on all tickets until closed.
- Effective identification and processing of potential Adverse Events and Technical
Complaints in accordance with FOTILEโs internal SOP.
- Provide mail, distribution, copy, printing, reception, file, or other services defined or outlined in FOTILEโs service category with clients and customers
- Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solutions.
- Perform other assignments or tasks as directed by the Supervisor, which may arise from time to time.
- Demonstrates a strong sense of responsibility, attention to detail, and excellent
- organizational skills to ensure highquality and efficient work.
Job Requirement- Associate degree or above preferred.
- Proficient in Chinese and English.
- 1 to 3 years of relevant customer service experience preferred.
- Flexible and adaptable to work arrangements.
- Excellent communication and interpersonal skills.
- Strong work ethic, attention to detail, and ability to accomplish multiple tasks
while sticking to deadlines.
Looking for Candidates preferably located in the West Coast.
ๅฎขๆไธๅ
่ไฝๆ่ฟฐ๏ผ- ้ตๅฎๆๆๅน่ฎญๅๅ็งๆไฝๆๅไธญ่งๅฎ็ๆไฝๆ ๅๆต็จใไปฅๆนๅคช็ๆๅกไปทๅผๅๆ ๅ ๆฅๅค็ไธๆฏไธไธชๅฎขๆท็ไบๅจไบคๆตใ
- ๅจ่งๅฎ็ๅๅบๆถ้ดๅๆๅกๆ ๅๅ
๏ผ้่ฟ็ตๅญ้ฎไปถ๏ผๅพฎไฟกๆๅ
ถไปๅนณๅฐ็ๆงๅๅๅบๅฎข ๆท่ฏข้ฎๅนถๆไพไธไธๅจ่ฏขๆๅก๏ผๆไพๆฅๅธธๅจ็บฟๅฎขๆทๆฏๆใ
- ็ฎก็ๆฅ่ชๅฎขๆทๅ
ณไบไบงๅ้ฎ้ขใๆๆฏ้ฎ้ขๅไธ่ฌ้ฎ้ข็ๆฅ็ต๏ผ่ฏไผฐๅฎขๆท็้ๆฑๅนถ็กฎ ไฟ้ๅฝ็ๅณๅฟ๏ผไปฅๅฎ็ฐๆปกๆใ
- ้่ฟไบ่งฃๅฎขๆท็้ๆฑ๏ผไธบๅฎขๆทๆไพๆธ
ๆฐๅ็กฎ็ไฟกๆฏใ
- ็ฎก็ๅ่พๅ
ฅๅฎขๆทไฟกๆฏใ็ตๅญๆไปถๅฝๆกฃๅๆไปถๆฃ็ดขใ
- ่ท่ธชๅนถๅๆๅฎขๆท่ฐๆฅๅไบงๅๆๆ ็ๅฎๆงๅๅฎ้ๅ้ฆ๏ผๆ นๆฎ้่ฆๅฐไฟกๆฏไธๆฅ็ปไธป็ฎก ๅนถ่ท่ธช็ดๅฐ็ปๆใ
- ๅฎๆๅฎขๆท็ๅฎ่ฃ
ๅ็ปดๆค้ข็บฆ๏ผๅนถ่ท่ธชๆๆcase็ดๅฐๅ
ณ้ญใ
- ๆ นๆฎๆนๅคชๅ
้จSOPๆๆ่ฏๅซๅๅค็ๆฝๅจ็ไธ่ฏไบไปถๅๆๆฏๆ่ฏใ
- ไธบๅฎขๆทๅๅฎขๆทๆไพ้ฎไปถใๅๅใๅคๅฐใๆๅฐใๆฅๅพ
ใ่ฎฐๅฝๆๅ
ถไปๅจๆนๅคชๆๅก็ฑปๅซ ไธญๅฎไนๆๆฆ่ฟฐ็ๆๅก
- ่ฏๅซๅๅ็ฑปๅฎขๆทๅ็บงcaseๅๆถๆไพ่งฃๅณๆนๆก๏ผๅ
ๆฌไธๅ
ถไปๅ่ฝ็ๅไฝ๏ผไปฅ็กฎไฟ่งฃ ๅณๆนๆก่ฝๅฎๅฐไฝใ
- ๅฎๆ็ฑๅฎขๆ็ป็ๅฎๆ็ๅ
ถไป้ฎ้ขใ
- ๅทฅไฝๆๅบฆ่ฎค็่ด่ดฃใ็ปๅฟใๆๆก็ใ ่ไฝ่ฆๆฑ๏ผ
- ๅคงไธๅๆฌ็งๅญฆๅไผๅ
ใ
- ็็ปไฝฟ็จไธญ่ฑๆไธบๅทฅไฝ่ฏญ่จใ
- 1 3ๅนดไปฅไธ็ธๅ
ณๅฎขๆ็ป้ชไผๅ
ใ
- ๅทฅไฝ็ตๆดป๏ผ่ฝ้ๅบๅทฅไฝๅฎๆใ
- ไผ็ง็ๆฒ้่ฝๅๅไบบ้
ไบคๅพ่ฝๅใ
- ๅผบ็็่ไธ้ๅพท๏ผๆณจ้็ป่๏ผ่ฝๅจๅๆๆ้็ๅๆถๅฎๆๅค้กนไปปๅก
Looking for Candidates preferably located in the West Coast.