Job DescriptionThe primary responsibility of the Food Server is to provide prompt, courteous service to hotel patrons and ensure the guests receive a pleasurable dining experience.
Responsibilities- Acknowledge customer immediately with a smile
- Inform guests of any specials and have a full understanding the menu to answer any questions
- Take beverage order and serve in a timely manner
- Ensure food order is correct before serving to the guests
- Monitor tables closely and be attentive to guests' needs
- Clear empty plates and glasses from tables and place quickly in bus carts
- Prepare sections and side stations, making sure tables are cleaned and set properly
- Prepare silverware neatly and quickly at table. Clean area when finished preparing.
- Make sure all areas are clean and free of debris
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
Qualifications- Work requires 6 months previous food server experience
- Must be at least 21 years of age
- Work requires effective communication in English, both verbal and written form in a professional manner
- Must present a neat and professional appearance
- Work requires interactions with customers, public and co-workers
- Work requires teamwork with other staff members
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS- Fast paced, high volume environment involving constant public
- Requires carrying serving trays weighing up to 15 lbs. and may require lifting bus tubs weighing up to 40 lbs.
- Must be able to tolerate secondary tobacco smoke
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.