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Reports To: President/CEO
Status: 80 hours per two week pay period (EXEMPT)
Shift: Monday - Friday 8:00am - 4:30pm
Job Schedule: Full-time
Weekly Hours: 40
Remote Position: No
Pay: Competitive salary
Benefits: HRMC offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit HRMC Benefits .
Position Purpose:
The Director of Information Services (IS Director) ensures the streamlined operation of the Information Services department in alignment with the business objectives of the organization. The IS Director plans, coordinates, and directs IS-related activities of the organization. As a working leader in a small rural facility, the IS Director balances hands-on technical support with strategic planning, and is directly involved in day-to-day operations alongside a lean team. The Director sets goals, mitigates security and operational risks, and delivers technology solutions that improve patient care, clinician workflow, and staff satisfaction. The IS Director oversees the electronic health record (EHR) and core clinical and business systems, manages relationships with third-party vendors and managed-service providers on which the facility relies, and works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions within the constraints of the hospital's capital and operating budgets. The IS Director defines and implements IS policies, procedures, and best practices. The IS Director also functions as the facility's Security Officer.
Demonstrates the mission of the hospital is met by demonstrating the Core Values:
• Respectful-We value the unique talents, ideas, contributions, and circumstances of each individual.
• Engaged-We value being active, positive participants at work and in our communities.
• Available-We value providing local access to care for our communities while being present for each other.
• Competent-We value knowledge, people-centered, innovative, and technology-driven teams.
• Helpful-We value always helping others with kindness and compassion.
Essential Job Functions:
• Assist in the direction, supervision, and implementation of new technologies.
• Lead the planning, implementation, maintenance, and optimization of the electronic health record (EHR) and all current clinical and business hardware and software, providing direct, responsive support to end users across all departments.
• Ensure high availability and uptime of clinical systems, and maintain disaster-recovery, data-backup, and business-continuity plans so that patient care can continue during outages or downtime.
• Participate as a member of any committees and teams as assigned (quality team, performance improvement, documentation or other electronic records teams, or interface teams as needed).
• Develop and manage the IS capital and operating budget; evaluate total cost of ownership; and pursue and administer grant funding (e.g., rural health, cybersecurity, or HRSA programs) where available to stretch limited resources.
• Manage vendor and contract relationships - including hosted EHR, managed-service providers, and telecommunications - negotiating service levels and controlling costs.
• Implement, support, and maintain telehealth and telemedicine systems (e.g., tele-stroke, tele-behavioral health, remote specialist consults, and remote patient monitoring), ensuring reliable connectivity, audio/video quality, EHR integration, and HIPAA-compliant security to extend specialty care access for the rural community.
• Serve as the facility's HIPAA Security Officer: conduct the annual Security Risk Analysis, implement and monitor safeguards (access controls, encryption, multi-factor authentication), coordinate security-awareness training, and lead breach detection and incident response.
Requirements
Qualifications:
Associate's or Bachelor's degree in information technology, Computer Science, Health Information Management, or a related field preferred, or an equivalent combination of education and experience. Relevant industry certifications (e.g., CompTIA A+/Network+/Security+, ITIL, CISSP, CASP, or vendor EHR certifications) are a plus. Healthcare IT experience is strongly preferred.
Knowledge of electronic health records (EHR) and healthcare information systems and their application in a clinical environment. Broad, hands-on experience across networking, servers, desktop support, and end-user systems - with the resourcefulness to wear many hats and resolve issues directly in a small-team setting where specialized staff are not available.
Demonstrated leadership and problem-solving abilities, and strong verbal and written communication skills.
Demonstrated project management abilities and experience.
Ability to adhere to HIPAA and other related guidelines.
Knowledge, Skills, and Abilities:
Assumes personal responsibility for competencies, certifications, annual education, and any other required tasks by due date assigned.
Reviews and complies with general hospital and departmental policies and applicable laws and regulations including CMS/OIG , HIPAA,
Works effectively with limited staff and budget, prioritizing competing demands and finding practical, cost-effective solutions.
Maintains current knowledge of CAH-relevant requirements and incentive programs (e.g., CMS Promoting Interoperability, Conditions of Participation).
and other compliance and industry standards. Available for on-call response and after-hours support to address critical system issues affecting patient care.
Physical Aspects of the Job:
Ability to communicate and work with groups participating (age and skill levels) and provide necessary instruction to users of all levels.
Visual and auditory ability to identify and respond to environmental and other hazards related to the activity.
Physical ability to respond appropriately to situations requiring help.
o Specific physical requirements include but are not limited to:
§ Hand- Eye coordination and manual dexterity for activities and equipment accurate typing skills
§ Normal Range of hearing and eyesight to record, prepare, and communicate appropriately
§ Ability to lift or move up to 10 pounds and occasionally up to 25 pounds.