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Description

Food & Beverage Service Associate | Hyatt Regency Houston West

Join our dynamic team at the Hyatt Regency Houston West as a Food & Beverage Service Associate, where you will have the opportunity to provide exceptional service to our guests in a welcoming and professional environment. As a Food & Beverage Service Associate, where you will play a vital role in delivering exceptional dining experiences to our guests. We are committed to creating a welcoming environment that values professionalism, teamwork, and customer satisfaction. If you are passionate about hospitality and eager to develop your career in the food and beverage industry, we encourage you to apply. This role is perfect for individuals who enjoy working in a fast-paced setting and are passionate about delivering a memorable hospitality experience.

This position is for F&B Service personnel, able to efficiently float across multiple roles as needed - Barista/ Host being a base role, while cross functional as Banquet Server, Restaurant Server Assistant, Restaurant Server/ Bartender.

The role requires, flexibility and deep Food & Beverage knowledge and able to apprehend directions, and delivery accurately asking clarifying questions.

Key Responsibilities:

- Greet and seat guests in a courteous and professional manner

- Take and serve food and beverage orders accurately and efficiently

- Ensure all tables are clean, well-maintained, and properly set

- Provide menu recommendations and answer guest inquiries

- Handle cash and electronic transactions accurately

- Maintain high standards of hygiene and safety in all service areas

- Collaborate with team members to ensure smooth service flow

- Address guest concerns promptly and professionally to ensure satisfaction

- Prepare and serve a variety of coffee, beverages, and F&B offerings to guests

- Greet and Serve guests, with proper etiquette and menu knowledge explaining the guest of all F&B offerings

- Maintain cleanliness and organization of the Food & Beverage area

- Provide friendly and efficient customer service, addressing guest needs and inquiries

- Manage all inventory and assets of the area assigned

- Operate coffee-making equipment and cash register accurately

- Providing service excellence for each guest, every time

- Ensure compliance with health and safety standards

- Lift up to 25 pounds as needed to restock supplies and assist with shop maintenance

Skills and Qualifications:

- Previous experience in food and beverage service preferred but not required

- Excellent communication and interpersonal skills

- Ability to work efficiently in a fast-paced environment

- Strong attention to detail and organizational skills

- Flexibility to work various shifts, including evenings, weekends, and holidays

- Basic knowledge of food safety and hygiene standards

- Positive attitude and a team-oriented mindset

- Ability to handle stressful situations with professionalism

At Hyatt Regency Houston West, we foster a culture of hospitality, growth, and teamwork. We offer a supportive environment where your contributions are valued, and opportunities for professional development are available. Join us and be part of a team dedicated to creating memorable experiences for our guests.  In a vibrant work environment, opportunities for growth, and comprehensive training to help you succeed. Join us and be part of a team dedicated to delivering memorable experiences to our guests. 

Requirements

 Skills and Qualifications:

- Previous experience as a barista or in a customer service role preferred

- Ability to work independently with minimal supervision

- Strong communication and interpersonal skills

- Ability to lift up to 25 pounds and stand for extended periods

- Flexibility to work various schedules and shifts, including weekends and holidays

- Basic knowledge of coffee, food and beverage preparation is a plus

Dreamscape Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Dreamscape Hospitality does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.