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Student Accounts Collection Coordinator

University of Dubuque

1 Positions

ID: QmY5UU5uSmpjdTVIWjRy

Posted On 08/01/2026

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Student Accounts Collection Coordinator . The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Position Summary:

The Student Accounts Collection Coordinator is a member of the Student Accounts team with primary responsibility for managing delinquent receivables. This position ensures the timely generation of account statements and coordinates effective collection efforts while providing exceptional customer service to students, families, faculty, staff, and external partners.

Primary Responsibilities:

• Generate and distribute billing for student accounts and institutional loans
• Counsel students and families regarding billing statements, payment options, and account discrepancies, and establish payment plans in accordance with university policy
• Determine and process account write-offs in compliance with university policy and applicable regulations
• Credit report delinquent accounts to credit bureaus
• Ensure compliance with federal, state, and institutional regulations related to debt collection
• Review accounts with outstanding balances to determine transcript eligibility
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Strong interpersonal, verbal, and written communication skills
• Excellent knowledge of Microsoft products (Excel, Word, etc.)
• Ability to use discretion and confidentiality in accordance with FERPA and University matters
• Ability to work independently and collaboratively
• Strong understanding of receivables management and credit bureau reporting
• Ability to remain seated at a workstation for extended periods of time
• Strong organizational, time management, and problem-solving abilities

Qualifications:

• Associate Degree Required; Undergraduate Degree Preferred
• 2-4 years of experience with accounts receivable with specific focus on credit reporting

To apply with a growing faith-based University for the Student Accounts Collection Coordinator position, please submit a UD Employment Application (https://www.dbq.edu/AboutUD/Employment/OnlineApplicationforEmployment/) with an attached cover letter, resume, and three professional references or email application materials to [email protected] .

Affirmative Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/

Primary Contact

12298

Human Resources -University of Dubuque

, HR

563-589-3364

Phone

Phone

Phone

563-589-3682

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Education

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

1313

Job REQ #

QmY5UU5uSmpjdTVIWjRySTlCY3V6YWU1VS9xakd4NzZuOW1lcVhoVkhHWlhBaEZBdytpeFRUTkNZRGdwWkx1aA==

# Positions

1

Start Date

20260801

End Date

20260913

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University of Dubuque

About the Company

About the University of Dubuque

The University of Dubuque is a private, Presbyterian, coeducational, professional university with a foundation in the liberal arts. Our commitment is to nurturing the mind, body, and spirit as well as encouraging students to explore their fullest potential, is part of a rich Christian identity that dates back to the University's founding in 1852. Our welcoming interfaith community of 2000 students attracts young men and women from across the country and around the globe who seek the knowledge and the skills to make a difference in our ever-changing world. Within a values and faith base, we offer you an array of perspectives and broad exposure to our truly global society. The University comprises the undergraduate college, the graduate school, and the theological seminary.

Mission and Vision

The University of Dubuque is a private university offering undergraduate, graduate, and theological seminary degrees, and other educational opportunities with the intention of educating and forming the whole person. The University is comprised of individuals from the region, our nation, and the world.

As a community, the University practices its Christian commitments by educating students, pursuing excellence in scholarship, challenging students to live lives of worth and purpose, and preparing students for service to the church and the world.

Therefore, the University of Dubuque is committed to:

• A hospitable Christian environment which respects other faith traditions;
• Relationships which encourage intellectual, spiritual, and moral development;
• Excellence in academic inquiry and professional preparation;
• A diverse and equitable community where Christian love is practiced;
• Stewardship of all God' human and natural resources;
• Zeal for life-long learning and service.