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Economic Mobility Division Specialist (Part-Time)Economic Mobility Division - The Department of Community Resources
Please apply by date: 9/2/2026
"Follow your calling, Find your career"
Hiring range: $20.00 - $26.00/hr. This is a nonexempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include anassessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress.
The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.
Position Summary
The Economic Mobility Specialist serves as the first point of contact for residents seeking workforce development and economic mobility services through Mecklenburg County's Economic Mobility Division. This position conducts an initial intake and front-end screening to identify the resident's reason for seeking services and routes individuals to the appropriate Economic Mobility Division Staff, or workforce partner for comprehensive assessment and service delivery.
The Economic Mobility Specialist provides information regarding Economic Mobility Division programs, utilizes established intake protocols to route residents to theappropriate Economic Mobility Division program or partner, and connects residents to community resources that support employment, education, financial stability, and long-term economic mobility. The Specialist works collaboratively with internal staff, employers, educational institutions, workforce agencies, and community partners to ensure residents receive coordinated services that promote successful employment outcomes.
This is a part-time position with a flexible work schedule. The position is located at the Ella B. Scarborough.
Location:
430 Stitt Road
Charlotte, NC 28213
Essential Functions

• Serve as the primary point of contact for residents seeking workforce development and economic mobility services.
• Conduct an initial intake conversation to identify the resident's service needs and reason for seeking workforce or economic mobility services.
• Route residents to the appropriate Economic Mobility Division Program Specialist or Social Worker using established intake protocols and referral guidelines.
• Coordinate warm handoffs to the appropriate Economic Mobility Division Program Specialist or Social Worker.
• Facilitate referrals to external community partners in accordance with established referral procedures and program guidance.
• Educate residents on available workforce development programs, career pathways, training opportunities, and community resources.
• Develop and maintain working knowledge of workforce development programs, community resources, employer initiatives, and supportive service networks.
• Maintain accurate intake documentation, customer interactions, and referral records within division databases and customer management systems.
• Participate in outreach activities, hiring events, resource fairs, and community engagement initiatives.
• Provide exceptional customer service while maintaining professionalism, confidentiality, and cultural responsiveness.

Minimum Qualifications
Experience: Minimum of four years of administrative experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
Preferred Qualifications• Experience working in workforce development, human services, social services, case management, or community resource navigation.
• Experience conducting participant intake and referrals.
• Knowledge of workforce development programs and community resources throughout Mecklenburg County.
• Experience using Customer Relationship Management (CRM) systems to document participant interactions, referrals, and service delivery.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
• Experience entering and maintaining accurate participant records while ensuring confidentiality.
• Bilingual proficiency is preferred but not required.
Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require an Annual Motor Vehicle Record (MVR) check
Knowledge, Skills and Abilities
Knowledge of
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
Customer service
Coordination and organization
Judgement and decision making
Time management
Abilities
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite
Work EnvironmentWorks in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.