Part Time Desktop Support Jobs in New York (NOW HIRING)

Location: New York Office
Schedule: Part-Time (24 hours Per week - Onsite)
Reports To: CEO

Compensation $35/hr

About us

We're a growing immigration law firm with a big heart and an even bigger mission: helping immigrants who have made the United States their home live without fear and build the future they've dreamed of.

At The Law Firm of Moumita Rahman, technology plays a critical role in supporting our team, protecting client information, and ensuring we deliver exceptional legal services. We're looking for a Part-Time IT Specialist who is dependable, solutions-oriented, and passionate about helping others succeed through technology.

This role is ideal for someone who enjoys troubleshooting challenges, improving systems, and providing exceptional support to colleagues. You'll be a key partner in maintaining our technology infrastructure, ensuring cybersecurity best practices, and helping our team work efficiently and effectively.

We're a collaborative, mission-driven organization where every team member contributes to making a meaningful impact in the lives of our clients. We value innovation, accountability, teamwork, and continuous improvement.

At The Law Firm of Moumita Rahman, we show up for each other and for our clients. We celebrate wins together, support one another through challenges, and are committed to creating an environment where both our employees and clients can thrive.

If you're a technology professional who enjoys solving problems, building relationships, and making a difference behind the scenes, we'd love to hear from you.

Our Core Values

• Clients Come First - We exceed expectations through trust, empathy, and lasting relationships.
• See Something, Do Something - We take initiative and solve problems before they grow.
• Lead from the Heart - Compassion, integrity, and authenticity are at the core of our work.
• See the Bright Side - We stay optimistic and solution-oriented, no matter the challenge.
• Leave No Stone Unturned - We are thorough, curious, and relentless in the pursuit of excellence.
  

Position Summary

The Law Firm of Moumita Rahman PLLC is seeking a reliable and experienced Part-Time IT Specialist to provide onsite technical support and maintain the firm's technology infrastructure. This role is responsible for ensuring the smooth operation of computer systems, networks, software applications, telecommunications, and cybersecurity measures while supporting attorneys and staff with day-to-day technology needs.

The ideal candidate is proactive, responsive, and capable of troubleshooting a wide range of technical issues in a fast-paced legal environment.

Key Responsibilities

• Provide onsite technical support to attorneys and staff.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, phones, and other office technology.
• Manage user accounts, passwords, permissions, and access controls.
• Support Microsoft 365 applications
• Monitor and maintain office internet connectivity performance, and wireless systems.
• Coordinate software updates, and hardware upgrades.
• Implement and maintain cybersecurity protocols, including antivirus software, firewalls, and data protection measures.
• Assist with legal software support and integrations. (Mycase, Monday.com, etc)
• Design and maintain backup and disaster recovery procedures.
• Troubleshoot audio/visual equipment and conference room technology.
• Coordinate with third-party IT vendors as needed.
• Document technical procedures and maintain IT inventory records.
• Recommend technology improvements to enhance efficiency and security.
  

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 3 years of IT support experience.
• Experience supporting Microsoft 365 and Google environments.
• Knowledge of Windows operating systems, networking, cybersecurity best practices, and cloud based technologies.
• Experience troubleshooting hardware, software, and network issues.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.