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JOB TITLE: Receptionist REPORTS TO: Enrollment Center Coordinator

DEPARTMENT: Enrollment Operations

EXEMPT: No

VICE PRESIDENT: Vice President of Student Services

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The Receptionist will assist on a part-time basis in the Enrollment Center, supporting overall Enrollment Center Operations, warmly greeting all visitors, directing traffic, providing light data entry, and providing outstanding and unwavering customer service to all students and visitors.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EDUCATION AND/OR EXPERIENCE

• Must be willing to work 19.5 hours per week with an approximate schedule of Monday - Thursday from 9 am - 1 pm and Fridays from 8 am to 11 am. Slight variations from this time frame are permissible.

• Experience in the following areas is strongly preferred but not required: One or more years in customer service, higher education, or student services, and one or more years of data entry experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

The Part-Time Receptionist serves as the first point of contact at the front desk of the Enrollment Center for students, families, and community members visiting the Raymond Campus Enrollment Center. This position plays a key role in creating a welcoming, student-centered environment by greeting guests, directing traffic, and supporting smooth daily operations. The receptionist provides general information, assists with check-in procedures, and ensures visitors are routed efficiently to Enrollment Specialists, Advising, Testing, Financial Aid, and other services.

• At the front desk of the Enrollment Center, warmly greet all visitors and provide outstanding and unwavering customer service at all times.
• Direct foot traffic and guide students to the appropriate Enrollment Center service areas.
• Assist students with digital check-in using Qtrac.
• Maintain a clean, organized, and professional front desk space.
• Monitor waiting areas to ensure students are seated, informed, and assisted in order of arrival.
• Maintain knowledge of the campus and services and direct traffic to the correct buildings and offices throughout campus.
• Maintain confidentiality of student information and follow all FERPA guidelines.
• Monitor several daily reports and perform light data entry.
• Perform other clerical or support duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: The Office of Human Resources

PO Box 1100 Raymond MS 39154; Phone: 601-857-3396 or Email: EEOC@hindscc.edu.

Title IX: Vice President Student Services, Title IX Coordinator

PO Box 1100 Raymond MS 39154; Phone: 601