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Part Time Customer Success Manager Jobs in Naperville, IL

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

This is a part-time, temp to perm position, averaging 20 hours per week with the opportunity to ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

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All JobsCustomer Success JobsPart Time Customer Success Manager JobsPart Time Customer Success Manager Jobs in Naperville, IL

Part Time Customer Success Manager information

See Naperville, IL salary details

$32.5K

$82.9K

$139.8K

How much do part time customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for part time customer success manager in Naperville, IL is $82,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a part time customer success manager do?

A Part Time Customer Success Manager works with clients to ensure they are satisfied with a company's products or services, but does so on a reduced hour schedule compared to a full-time role. Their responsibilities typically include onboarding new customers, resolving issues, providing product guidance, and helping customers achieve their goals. By working part time, they may handle a smaller portfolio of clients or focus on specific tasks, but their main objective remains to foster strong, lasting customer relationships and reduce churn.

What are the key skills and qualifications needed to thrive as a part time customer success manager, and why are they important?

To excel as a Part Time Customer Success Manager, you typically need strong problem-solving abilities, customer relationship management skills, and experience in client-facing roles, often supported by a relevant degree or equivalent experience. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in support ticketing systems are commonly required. Outstanding communication, active listening, and adaptability help build trust and foster long-term client satisfaction. These skills and tools are crucial for effectively supporting customers, driving retention, and ensuring positive business outcomes in a limited work schedule.

How does a part time customer success manager balance workload and client expectations compared to a full time role?

As a part-time Customer Success Manager, effective time management is crucial since you may be responsible for a smaller client portfolio or specific projects to ensure personalized attention within limited hours. Clear communication with both your team and clients helps set realistic expectations regarding response times and availability. Many organizations use collaborative tools and shared documentation to streamline updates and handoffs, ensuring continuity even if you’re not available every day. This structure allows you to focus on high-impact tasks such as onboarding, check-ins, and addressing escalations while working closely with other customer-facing teams.

What is the difference between Part Time Customer Success Manager vs Part Time Account Manager?

AspectPart Time Customer Success ManagerPart Time Account Manager
ResponsibilitiesEnsuring customer satisfaction, onboarding, retention, and supportManaging client accounts, upselling, and maintaining relationships
Required SkillsCommunication, problem-solving, product knowledgeRelationship management, sales skills, negotiation
Work EnvironmentCustomer support teams, SaaS companies, tech firmsSales teams, client services, B2B companies

While both roles involve client interaction, a Part Time Customer Success Manager focuses on customer retention and satisfaction, whereas a Part Time Account Manager emphasizes managing and growing client accounts. The roles often overlap but serve different primary objectives within organizations.

What are popular job titles related to Part Time Customer Success Manager jobs in Naperville, IL?

For Part Time Customer Success Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Success Manager jobs in Naperville, IL look for?

The top searched job categories for Part Time Customer Success Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Part Time Customer Success Manager jobs?

Cities near Naperville, IL with the most Part Time Customer Success Manager job openings:

Part Time Customer Success Manager jobs near you
Infographic showing various Part Time Customer Success Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 100% Part Time. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,940 per year, or $39.9 per hour.

Customer Operations Coordinator

Petite Plume

Chicago, IL • On-site

$17 - $18/hr

Full-time, Part-time

Re-posted 4 days ago

Key responsibilities

  • Respond to customer inquiries across multiple channels with empathy and efficiency.

  • Troubleshoot order issues, delivery concerns, and returns questions in a timely and friendly manner.

  • Collaborate with internal teams to create tailored solutions and support the management of returns and exchanges.

Job description

About Petite Plume:

Petite Plume is a high-growth luxury lifestyle brand rooted in timeless design, premium craftsmanship, and an unwavering dedication to comfort. We are a direct-to-consumer-led business, with a rapidly scaling DTC channel at the center of our growth and brand-building strategy.

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate, we remain grounded in exceptional quality, thoughtful detail, and long-term brand vision.

About the role:

At Petite Plume, customer satisfaction is at the heart of everything we do. As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead one of the most important periods for our business, our holiday season.  During this high-volume time, your ability to provide thoughtful, personalized service will help ensure every customer receives the elevated experience that defines the Petite Plume brand.

This is a part-time, temp to perm position, averaging 20 hours per week with the opportunity to flex up to full time hours during peak holiday season.  In this role, you will be the front line of communication for our customers, ensuring inquiries are handled with care, efficiency, and a personal touch. Your work will directly impact customer loyalty and brand perception, making this role an essential part of our seasonal success story.

What you will do:

  • Respond to customer inquiries across multiple channels (email, chat, phone, etc.) with empathy and efficiency
  • Troubleshoot order issues, delivery concerns, and returns questions in a timely and friendly manner
  • Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route)
  • Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce) to create tailored solutions and information for customers needs
  • Assist with recommending improvements and supporting the management of our returns and exchanges platform.
  • Support customers with both pre-purchase product inquiries and post-purchase order assistance.
  • Update customer records in the system and order information, including notes about interactions
  • Assist with the monitoring of trends and KPIs
  • Document and report weekly, monthly, and quarterly return reports and trends 
  • Ensure timely and accurate return and exchange processing
  • Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return processes.

What experience you need:

  • 1-2 years of demonstrated customer service experience in a client facing or e-commerce support role
  • Demonstrated strong written communication skills, Excel and Google Sheet experience, and a knack for brand voice consistency
  • Availability to work a flexible schedule, including weekends and key holidays throughout November and December.
  • Willingness to increase availability during peak business periods when additional support is needed.

What will make you successful:

  • Experience with customer service platforms such as Gorgias, Zendesk, or similar CRM systems.
  • Experience with processing returns and exchanges in an e-commerce environment
  • Exceptional attention to detail and the ability to quickly learn new technology and systems.
  • Strong organizational and time-management skills, preferably in a remote work environment.
  • Ability to effectively prioritize multiple tasks while collaborating across departments.
  • Excellent interpersonal and communication skills.
  • Ability to remain calm under pressure while managing a high volume of customer inquiries with empathy and professionalism.
  • Self-motivated and comfortable working independently while contributing to a collaborative team environment.

Bonus Points If You Have:

  • Experience within fashion, luxury retail, apparel, or e-commerce.
  • Familiarity with warehouse management systems (WMS), returns platforms, or shipping/logistics software.

In addition, to succeed in this role, you will need:

  • A reliable computer with up-to-date software
  • Strong and stable Wi-Fi connection
  • A quiet, distraction-free workspace