Part Time Customer Service Representative Remote Jobs in Spring Hill, FL

Remote Work:
Hybrid
Job Number:
R0245580
Location:
Tampa,FL,US
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Technical Writer
The Opportunity:
Connecting program operations to customer priorities, values, and objectives, highlighting program leadership and innovation, mission and program management impacts, and excellence-in-service and delivery is critical to success. As a journeyman technical writer professional, you know how to communicate effectively with program stakeholders to achieve maximum results. We're looking for an experienced technical writer that will position the program to earn the maximum award fee score possible by reflecting the superior customer delivery of our team. You'll build guides, Award Fee Self-Assessment (AFSA) templates, and training for each Award Fee Period (AFP), incorporating scoring criteria derived from the Award Fee Determination Plan (AFDP) and the program's response strategy. You'll also serve as curator and editor of AFSA reports and presentations, perform internal post-award assessments, capture best practices and lessons learned, and refine performance management processes for future AFPs. You'll also write and edit technical documentation to address program challenges with effective, tailored solutions.
Work with us as we design, develop, and produce outstanding results that change customer organizations for the better.
Join us. The world can't wait.
You Have:

• 3+ years of experience writing and editing technical documentation
• Experience developing or contributing to solutions for a variety of problems of moderate scope and complexity
• Knowledge of the award fee determination process
• Ability to work independently and provide more junior personnel guidance
• Ability to effectively communicate in verbal and written form with multiple stakeholders
• Ability to manage and prioritize multiple tasks and work in a deadline-driven environment
• Secret clearance
• Bachelor's degree

Nice If You Have:

• Experience with the Intelligence Community (IC), the Department of Defense (DoD), or FEDSIM programs
• Experience supporting Cost Plus Award Fee (CPAF) or Cost-Plus Incentive Fee (CPIF) contracts
• Experience with leading or performing AFSA activities
• Experience with project or program management
• Knowledge of the client's communications channels and client culture
• Ability to establish and maintain effective working relationships using people skills
• TS/SCI clearance
• Master's degree
• PMI CAPM or PMP Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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