Part Time Customer Service Representative Remote Jobs in Lima, OH

The remote, work from home part-time staff pharmacist provides telepharmacy services to multiple hospital clients across various states. This role enhances clinical team performance, supports quality patient care, and ensures safe and compliant medication practices. This part-time position includes evenings, overnight and on-call shifts. You are expected to work at least 1-2 shifts every 2 weeks. Multiple shifts available and will be discussed in interview, but consist of evenings, overnight, and weekends.

Responsibilities:

Telepharmacy

• Perform remote order entry, order verification, drug verification, and patient/staff counseling.
• Support multiple clients and operate within various pharmacy information systems (PIS).

Clinical Excellence

• Provide proactive clinical pharmacy services and adhere to all client -specific and Cigna policies.
• Deliver drug information and therapeutic recommendations, including dosing adjustments, interactions, compatibilities, and infusion guidance.
• Maintain working knowledge of IV fluids, TPN, narcotic/cardiac drips, IV antibiotics, chemotherapy, and more.
• Understand considerations for special populations (pediatric, geriatric, pregnant/nursing, renal/hepatic impairment, HIV).
• Counsel patients, nurses, and medical staff on safe medication use.
• Investigate and resolve medication variances within 48 hours.

Operational Excellence

• Learn and work in multiple hospital pharmacy systems.
• Obtain and maintain multiple state pharmacist licenses.
• Document orders, interventions, and recommendations in system by end of shift.
• Ensure compliance with all applicable pharmacy laws, regulations, and Internal policies.

Technical Excellence

• Perform basic troubleshooting during system or connectivity issues.
• Work effectively with VPNs, PIS platforms, automation systems, and common software (Microsoft Office, Snagit, etc.).

Training & Development

• Participate in ongoing training, including clinical updates, PIS enhancements, and policy changes.
• Maintain all required access credentials, licenses, and reciprocity.

Productivity

• Achieve and maintain company productivity metrics.

Qualifications

• B.S. in Pharmacy required, PharmD preferred.
• Active and in good standing PA pharmacist license.
• Additional state licenses preferred (OH, MA, RI, DE, ME, NH, CT)
• At least 2+ years of inpatient hospital experience preferred
• Strong written and verbal communication skills
• Demonstrated customer service skills
• Knowledge of formulary management and P&T procedures
• Familiarity with client/server applications
• Proficiency in MS Office, Google Drive, internet, and email
• Overnight inpatient hospital experience is strongly preferred
• Hospital residency is preferred but not required
• Board certification is preferred but not required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 54 - 91 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.