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Part Time Customer Service Agent Jobs in Toronto, ON

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Part Time Customer Service Agent information

What is a part time customer service agent?

Part time customer service agents are employees who assist customers with inquiries, complaints, and other service-related issues, but work fewer hours than full-time staff—typically less than 35 hours per week. Their main responsibilities include answering calls or emails, resolving problems, providing information about products or services, and ensuring customer satisfaction. Part time positions offer flexibility for those balancing other commitments, such as students or individuals seeking supplemental income. While their hours may be limited, they are still expected to deliver professional and efficient service to customers.

What are the key skills and qualifications needed to thrive as a part time customer service agent?

To thrive as a Part Time Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help agents build rapport and effectively resolve customer issues. These skills ensure customer satisfaction, efficient service delivery, and contribute to a positive brand reputation.

How do part time customer service agents typically balance workload and shift flexibility?

Part-time customer service agents often benefit from flexible scheduling, which can make it easier to balance work with personal commitments or other jobs. However, this flexibility may also mean adjusting to varying shift times, including evenings or weekends, depending on the employer’s needs. Clear communication with your supervisor and proactive shift planning can help manage workload expectations. Most teams use scheduling software to coordinate coverage and allow agents to swap shifts when needed, fostering a supportive team environment.

What is the difference between Part Time Customer Service Agent vs Part Time Call Center Representative?

AspectPart Time Customer Service AgentPart Time Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail stores, service centers, online supportCall centers, telecommunication companies, customer support centers
Employer & Industry UsageRetail, hospitality, e-commerceTelecom, tech support, insurance
Search & Comparison IntentCustomer service roles, part-time customer supportCall center jobs, telephonic customer service

Both roles involve assisting customers, but Part Time Customer Service Agents often work face-to-face or online in retail or service environments, while Part Time Call Center Representatives primarily handle customer inquiries via phone in call centers. The required skills and credentials are similar, but the work setting differs.

What are the most commonly searched types of Customer Service Agent jobs in Toronto, ON?

The most popular types of Customer Service Agent jobs in Toronto, ON are:

What are popular job titles related to Part Time Customer Service Agent jobs in Toronto, ON?

For Part Time Customer Service Agent jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Service Agent jobs in Toronto, ON look for?

The top searched job categories for Part Time Customer Service Agent jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Part Time Customer Service Agent jobs?

Cities near Toronto, ON with the most Part Time Customer Service Agent job openings:

Part Time Customer Service Agent jobs near you
Infographic showing various Part Time Customer Service Agent job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Customer Service Agent (PT)

Jazz Aviation LP

Toronto, ON • On-site

Part-time

Medical, Dental, Life, Retirement

Re-posted 20 days ago

Job description


 

Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work 


The opportunity 

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express.  In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station.  You may be asked to lift a suitcase or push a wheelchair.  The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority! 


Key responsibilities 

  • Using an airline computerized system:
    • Make reservations and assess fares;
    • Ticket and complete daily sales reports;
    • Handle passenger check-in;
    • Check, weigh the baggage, calculate any excess baggage charges and process payment;
  • Make general passenger announcements;
  • Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.);
  • Provide outstanding customer service answering general inquiries at the airport;
  • Assist passengers requiring special handling;
  • Handle and resolve customer complaints;
  • Provide departure gate customer service and boarding as well as provide assistance to passengers to and from aircraft;
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
  • Perform other related duties, as assigned. 

Depending on the base, other duties may include:

  • Cargo processing;
  • Handle missing baggage and damaged baggage claims;
  • Jet-way operation;
  • Conduct radio communications with aircraft and record flight information. 


Required qualifications 

  • High school diploma or equivalent.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • Minimum one (1) year of customer service experience.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • English language fluency or working knowledge.


Preferred qualifications 

  • Previous airline experience or post-secondary courses in travel and tourism.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system.
  • French language fluency or working knowledge.

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve.  Please indicate on your application and resume if you are bilingual in English and French.


Benefits of joining our award-winning team

  • Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
  • Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
  • Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.


About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!


Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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