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Part Time Customer Experience Jobs in Calgary, AB

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Part Time Customer Experience information

See Calgary, AB salary details

$7

$17

$34

How much do part time customer experience jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for part time customer experience in Calgary, AB is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a part time customer experience?

A Part Time Customer Experience job involves assisting customers with their inquiries, resolving issues, and ensuring they have a positive interaction with the company. These roles can be in-person, over the phone, or online, and typically require excellent communication and problem-solving skills. Part time positions offer flexible hours, making them ideal for students or those seeking supplemental income. The main goal is to enhance customer satisfaction and build loyalty to the brand.

What are the key skills and qualifications needed to thrive as a part time customer experience representative?

To thrive as a Part Time Customer Experience representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Outstanding communication, patience, and a positive attitude help you effectively address customer needs and build rapport. These skills and qualities are crucial for delivering excellent service, fostering customer loyalty, and efficiently resolving issues.

What are some common challenges faced by part time customer experience team members, and how can they overcome them?

Part-time customer experience professionals often face challenges such as balancing a variable schedule, quickly adapting to different types of customer inquiries, and staying updated on company policies with limited hours. To overcome these, it's essential to maintain strong communication with your team, regularly review training materials, and proactively seek feedback or clarification when needed. Many companies also offer digital resources and ongoing support to help part-time staff feel connected and informed, even outside of standard shifts.

What is the difference between Part Time Customer Experience vs Part Time Customer Service?

AspectPart Time Customer ExperiencePart Time Customer Service
Primary FocusEnhancing overall customer journey and satisfactionHandling customer inquiries and resolving issues
Skills RequiredCommunication, empathy, problem-solving, experience designCommunication, patience, problem-solving, product knowledge
Work EnvironmentRetail, hospitality, online platforms, eventsCall centers, retail stores, online support
Common CertificationsCustomer experience certifications, communication skillsCustomer service certifications, product training

Part Time Customer Experience roles focus on improving the overall customer journey, requiring skills in experience design and empathy. In contrast, Part Time Customer Service roles primarily involve direct interaction to resolve customer issues. Both roles are vital in customer-centric industries but differ in scope and focus.

Are there any part time customer experience jobs that pay well?

Part time customer experience roles can offer competitive pay, especially with experience, specialized skills, or in high-demand industries. Salaries vary based on location, company, and responsibilities, with some positions paying above average for part-time work, particularly those requiring customer service, communication, or technical skills.

What are the most commonly searched types of Customer Experience jobs in Calgary, AB?

The most popular types of Customer Experience jobs in Calgary, AB are:

Part Time Customer Experience jobs near you
Infographic showing various Part Time Customer Experience job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $35,791 per year, or $17.2 per hour.

Part-Time Customer Service Representative - Calgary

Calgary, AB

Keolis Transit America
Transportation and Warehousing • 1 - 5K employees
Learn more about Keolis Transit Americaexternal

CA$17/hr

Part-time

Posted 10 days ago

Job description

Customer Service Representative (Part-Time)
606 5 Ave SW, Calgary AB
Averaging 16+ hours a week| Days, Evenings, Weekends, Split Shifts & Holidays | $17.00/hr

With Red Arrow, every journey begins with you. Step into a role that moves people. Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with Red Arrow in Calgary, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At Red Arrow, proudly part of the Keolis Canada family, we’re not just about moving people, we’re about creating travel experiences that feel easy and welcoming every step of the way.

About Keolis

Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country.

At Keolis, we recognize that great service starts with great people. That's why we focus on creating a supportive workplace where employees are valued, respected, and provided with opportunities to learn and grow. Whether you're helping a passenger reach their destination, supporting operations behind the scenes, or maintaining the services our communities rely on, your work makes a difference every day.

When you join Keolis, you're joining a team dedicated to safety, customer service, teamwork, and operational excellence. Together, we're helping people travel with confidence while building stronger, more connected communities.

What You’ll Do.

  • Welcome and assist customers in person, over the phone, and online, delivering a positive and professional customer experience at every interaction.
  • Book, modify, and cancel reservations accurately while ensuring customers receive the information they need for a smooth travel experience.
  • Process payments, refunds, exchanges, and other transactions while maintaining accurate records and cash-handling procedures.
  • Support customers with online bookings, account access, and general website navigation, helping troubleshoot issues as they arise.
  • Assist passengers with check-in, luggage storage, boarding, and general travel-related inquiries.
  • Provide accurate information regarding schedules, routes, fares, travel policies, delays, cancellations, and service updates.
  • Proactively contact passengers by phone, email, or other communication methods regarding service disruptions, schedule changes, cancellations, and other important travel information.
  • Conduct accurate passenger head counts and verify passenger manifests prior to departure.
  • Monitor boarding activities to ensure the safe, efficient, and timely loading of passengers and luggage.
  • Make announcements regarding boarding, departures, service updates, safety procedures, onboard amenities, and company policies.
  • Assist with luggage handling, storage, tagging, and accountability to help ensure items are transported safely and correctly.
  • Support drivers and operational staff by acting as a spotter during reversing maneuvers and other safety-sensitive activities when required.
  • Enforce company policies and procedures in a professional, respectful, and customer-focused manner.
  • Communicate and collaborate effectively with Dispatch, Drivers, Maintenance, and other operational teams to support service delivery and resolve customer concerns.
  • Maintain a clean, organized, well-stocked, and professional ticket office environment.
  • Complete administrative, operational, and reporting tasks accurately and within established timelines.
  • Monitor station activity and help maintain a safe, welcoming, and customer-focused environment for passengers and visitors.
  • Respond calmly and professionally to customer concerns, service disruptions, and unexpected situations while identifying solutions and escalating issues when necessary.

What We’re Looking For.

  • Provide exceptional customer service with a positive, customer-first attitude and a genuine desire to help others.
  • Communicate clearly and professionally with customers, coworkers, and operational teams in person, over the phone, and through written correspondence.
  • Demonstrate strong problem-solving and decision-making skills, particularly when responding to service disruptions, customer concerns, or changing priorities.
  • Remain calm, professional, and solution-focused in a fast-paced environment with competing demands and tight timelines.
  • Maintain a high level of accuracy, attention to detail, and organization when processing transactions, reservations, and customer information.
  • Work effectively both independently and as part of a team while contributing to a positive and collaborative workplace culture.
  • Display reliability, punctuality, accountability, and a strong work ethic.
  • Confidently enforce company policies and procedures in a respectful, professional, and customer-focused manner.
  • Demonstrate strong time-management and multitasking skills while balancing customer service, operational, and administrative responsibilities.
  • Be comfortable learning and using computer systems, reservation platforms, point-of-sale systems, and Microsoft Office applications.
  • Previous customer service experience in transportation, hospitality, tourism, retail, or a similar customer-facing environment is considered an asset.
  • Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset.
  • First Aid certification is considered an asset.
  • Successful completion of a criminal background check is required as a condition of employment.

                 Why Work For Us?

                • Hourly Wage: $17 (with annual increases)
                • Averaging 16+ hours per week (depending on availability)
                • Discounted and standby travel on our luxury motorcoach network
                • Employer-paid parking
                • Access to an Employee Assistance Program (EAP) offering confidential wellness, mental health, and support services
                • A stable, established organization with a strong reputation for safety and customer service
                • Additional company-sponsored wellness and employee benefit programs

                Ready to Apply?
                Bring your energy, your customer-first mindset and your passion for helping people and help us make every journey a great one with Red Arrow!

                Apply