Customer Care Representative
Brampton, ON · On-site
Permanent Part-Time (benefits eligible) Shift and Hours: Up to 24 hours per week (Hours may vary ... Provide support to Health Professionals and patient's communications with respect to special ...
Customer Care Representative
Brampton, ON · On-site
Permanent Part-Time (benefits eligible) Shift and Hours: Up to 24 hours per week (Hours may vary ... Provide support to Health Professionals and patient's communications with respect to special ...
CA$17.60/hr
Establishing a relationship with vendors, facilities, and the community to support our growing ... Willingness to approach and chat with players and maintain this positive relationship over the ...
CA$17.60/hr
Establishing a relationship with vendors, facilities, and the community to support our growing ... Willingness to approach and chat with players and maintain this positive relationship over the ...
Part Time Chat Support information
See Ontario salary details
$8.65 - $11.06
7% of jobs
$11.06 - $13.46
15% of jobs
$13.76 is the 25th percentile. Wages below this are outliers.
$13.46 - $15.87
23% of jobs
The median wage is $16.36 / hr.
$15.87 - $18.27
23% of jobs
$19.64 is the 75th percentile. Wages above this are outliers.
$18.27 - $20.67
12% of jobs
$20.67 - $23.08
6% of jobs
$23.08 - $25.48
5% of jobs
$25.48 - $27.88
3% of jobs
$27.88 - $30.29
2% of jobs
$30.29 - $32.69
2% of jobs
$32.69 - $35.10
1% of jobs
$8
$19
$35
How much do part time chat support jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for part time chat support in Ontario is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $21.15 per hour, depending on experience, location, and employer.
What are some common challenges faced by part time chat support agents, and how can they be managed?
Part-time chat support agents often face challenges like managing multiple conversations simultaneously and adapting to varying customer inquiries. Time management and multitasking skills are essential, as agents may need to resolve issues quickly while maintaining quality service. Regular training and clear communication with supervisors can help address knowledge gaps, and most teams provide detailed resources and escalation paths for complex queries. Collaboration with full-time colleagues and team leads is also encouraged to ensure a seamless customer experience.
What are the key skills and qualifications needed to thrive as a part time chat support representative?
To thrive as a Part Time Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with live chat platforms, ticketing systems, and CRM software is often required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in addressing customer concerns efficiently. These skills ensure accurate, timely, and positive interactions that are essential for maintaining customer satisfaction and loyalty.
What is the difference between Part Time Chat Support vs Part Time Customer Service Representative?
| Aspect | Part Time Chat Support | Part Time Customer Service Representative |
|---|---|---|
| Credentials | Basic communication skills, sometimes technical knowledge | Basic communication skills, sometimes technical knowledge |
| Work Environment | Online, remote chat platforms | Online or in-office, phone and email support |
| Industry Usage | Customer support, tech companies, e-commerce | Retail, telecom, banking, and various service sectors |
| Search & Comparison Intent | Focus on online chat roles, flexible hours | Broader customer service roles, multi-channel support |
Part Time Chat Support and Part Time Customer Service Representative roles share similar skills and work environments but differ mainly in communication channels. Chat support is primarily online via live chat, while customer service reps may handle calls and emails. Both roles are common in customer-focused industries, with chat support often appealing for its flexibility and remote nature.
What is part time chat support?
Part time chat support jobs involve assisting customers via online chat platforms, typically for businesses that provide products or services. Employees handle customer inquiries, resolve issues, and provide information, all through text-based conversations. These roles are often remote or office-based and usually require good communication skills, basic computer literacy, and the ability to multitask. Part time positions offer flexible hours, making them suitable for students, parents, or those seeking supplemental income.
What are the most commonly searched types of Chat Support jobs in Ontario? The most popular types of Chat Support jobs in Ontario are:
What are popular job titles related to Part Time Chat Support jobs in Ontario? For Part Time Chat Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Part Time Chat Support jobs in Ontario look for? The top searched job categories for Part Time Chat Support jobs in Ontario are:
What cities in Ontario are hiring for Part Time Chat Support jobs? Cities in Ontario with the most Part Time Chat Support job openings:
Part-time
Re-posted 29 days ago
Job description
Job Posting: Customer Care Representative
Where YOU work makes a difference
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.
Are YOU our next Customer Care Representative?
As aCustomer Care Representative,you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiriesvia telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customerneeds are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Healthand Safety as well as any other regulatory body in effect.
As aCustomer Care Representative,you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiriesvia telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customerneeds are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Healthand Safety as well as any other regulatory body in effect.
Status: Permanent Part-Time (benefits eligible)
Shift and Hours: Up to 24 hours per week (Hours may vary); Monday - Friday: between 7 am - midnight; Saturday: 7 am - 9 pm; Sunday and Statutory holidays: 9 am - 5 pm
Department:Customer Service
Work Style:On-site
Location:115 Midair Court, Brampton, Ontario
Internal Posting Deadline:Monday, June 22, 2026
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
- Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
- Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
- Provide support to Health Professionals and patient's communications with respect to special specifications, such as sample collection, patient's instructions, patient's costs, and others
- Monitor and take ownership of complaints and ensure proper resolution / follow-up
- Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient's
- Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
- Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
- Provide patient's results following provincial policies
- Capture all Customer information for every contact
- Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
- Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
- Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
- Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
- Ensure national distribution of our sample collection kits
- Responsible for filing, archiving,backup billings and produce receipts
- Following SOPs to ensure the compliance to various regulatory entities
- If required, serve as main point of contact for all special project accounts and deliver special projects customerservice to all clients
- Any other tasks as assigned by Manager / Team Lead
What YOU bring to the role:
- High School Education Degree / diploma preferred (or related experience)
- Minimum 1 year of previous customer service experience
- Proficiency in MS Office Suite and good typing skills
- You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
- You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
- You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
- You are an innovative thinker with attention to detail
Working Conditions:
- Normal office environment
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance withprovincial legislationandourAccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.