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Part Time Call Center Representative Jobs in Boston, MA

YMCA of Greater Boston

Welcome Center Representative

Brighton, MA · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership ... Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends Expectations For All YMCA Staff:

YMCA of Greater Boston

Welcome Center Representative

Reading, MA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership ... The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time ...

Mass General Brigham

Food Service Worker

Newton, MA · On-site

$17.71 - $23.55/hr

... Call Center Representatives regarding patients food requirements - Assumes the role of a patient advocate with respect to the Room Service meal delivery system - Complete nourishment kitchen stock ...

Massgeneralbrigham

Food Service Worker

Newton, MA · On-site

$17.71 - $23.55/hr

... Call Center Representatives regarding patients food requirements - Assumes the role of a patient advocate with respect to the Room Service meal delivery system - Complete nourishment kitchen stock ...

Old Colony YMCA

KidZone Representative

Brockton, MA · On-site

$15.50 - $20/hr

... representation of the monthly Association project • Ensure KidZone is a medium for purposeful communication with participants regarding program, membership and event priorities and work to connect ...

The Edinburg Center

Skills Trainer

Lynnfield, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center

Skills Trainer

Billerica, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

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All JobsCall Center Representative JobsPart Time Call Center Representative JobsPart Time Call Center Representative Jobs in Boston, MA

Part Time Call Center Representative information

See Boston, MA salary details

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How much do part time call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for part time call center representative in Boston, MA is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.87 per hour, depending on experience, location, and employer.

What does a part time call center representative do?

A Part Time Call Center Representative is responsible for handling incoming or outgoing customer calls on behalf of a company. Their main duties include answering questions, resolving complaints, providing information about products or services, and documenting customer interactions. They typically work flexible hours, often evenings or weekends, and may work in various industries such as retail, banking, or telecommunications. Good communication and problem-solving skills are essential for this role.

What are some common challenges faced by part time call center representatives, and how can they be managed?

Part time call center representatives often face challenges such as handling high call volumes during peak shifts, adapting to various customer personalities, and staying updated on product or service changes with limited hours. Effective time management and strong communication skills are key to managing these challenges. Employers typically provide thorough training and ongoing support, and teamwork is encouraged to ensure representatives feel prepared and confident during their shifts.

What are the key skills and qualifications needed to thrive as a part time call center representative, and why are they important?

To thrive as a Part Time Call Center Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, problem-solving, and a positive attitude are crucial soft skills for excelling in customer interactions. These competencies ensure efficient issue resolution, customer satisfaction, and smooth workflow in a fast-paced call center environment.

What are the most commonly searched types of Call Center Representative jobs in Boston, MA?

The most popular types of Call Center Representative jobs in Boston, MA are:

What are popular job titles related to Part Time Call Center Representative jobs in Boston, MA?

For Part Time Call Center Representative jobs in Boston, MA, the most frequently searched job titles are:

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The top searched job categories for Part Time Call Center Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Part Time Call Center Representative jobs?

Cities near Boston, MA with the most Part Time Call Center Representative job openings:

Part Time Call Center Representative jobs near you
Infographic showing various Part Time Call Center Representative job openings in Boston, MA as of August 2026, with employment types broken down into 13% Full Time, and 87% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $40,471 per year, or $19.5 per hour.

Welcome Center Representative

YMCA of Greater Boston

East Boston, MA • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

YMCA Of Greater Boston rating

5.7

Company rating: 5.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

634th of 772 rated non-profit organizations

Job description

Description
Position:  Welcome Center Representative
Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today!  Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.
Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends


Key Responsibilities
Principle Duties:

  1. Present a welcoming and friendly demeanor when greeting and serving members and program participants
  2. Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
  3. Enforce YMCA safety and membership policies at all times
  4. Ability to work independently and to problem solve to serve our Y members
  5. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
  6. Conduct prospective member tours, as needed.
  7. Take member and non-member phone calls per YMCA policies.
  8. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
  9. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
  10. Maintain an orderly and neat workspace during your shift and clean up when leaving.
  11. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  12. Attend all staff meetings and be able to work as a team player.
  13. Perform all other duties as assigned.

Skills, Knowledge and Expertise
Expectations For All YMCA Staff:

  1. Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress.  Staff must also take the initiative to talk with members and to make them feel welcome.
  2. Ability to Multitask and work in a fast-paced environment.
  3. Use Listen First skills to build relationships with members, program participants and prospects.
  4. Make eye contact with members as much as possible when talking to them.
  5. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. 
  6. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Benefits
Why work at the Y? 
The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:  
  • Developing your leadership skills in a caring, challenging & diverse working environment. 
  • Exploring a wide range of opportunities as you learn new skills and functions. 
  • Shaping the future of young children while making a difference each day for our communities and each other. 
  • Engaging in YMCA career training programs and working alongside those who have the same passion. 
  • A healthy work/life balance 
  • Comprehensive benefits including: 
  • FREE YMCA Membership for you. 
  • Discount on Specialty Programs like Personal Training and Swimming Lessons. 
  • Discounted or FREE family membership. 
  • Robust Retirement Plan up to 10%. (see eligibility requirement) 
  • Health, Dental, and Vision Benefit Package. 
  • Vacation and Sick Time (PT receive sick time) 

What YMCA Of Greater Boston employees say

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