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Paratransit Operation Manager Jobs (NOW HIRING)

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Paratransit Operations Manager

Bronx, NY · On-site

$95K/yr

The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First ...

Transdev

Paratransit Operations Manager

Garden City, NY

$90K - $105K/yr

Hiring Immediately for Paratransit Operations Manager Transdev is proud to offer: * Competitive ... Thorough knowledge of the basic laws, ordinances and regulations underlying the transit operation ...

Transdev

Paratransit Operations Manager

Garden City, NY · On-site

$90K - $105K/yr

Hiring Immediately for Paratransit Operations Manager Transdev is proud to offer: * Competitive ... Thorough knowledge of the basic laws, ordinances and regulations underlying the transit operation ...

The Rapid

Paratransit Dispatcher

Grandville, MI · On-site

$20/hr

Monitor and manage the daily operations of paratransit vehicle service. * Coordinate schedules and communicate with drivers to ensure on-time performance. * Respond to trip inquiries, no-shows ...

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Paratransit Operation Manager information

What are some common challenges faced by Paratransit Operation Managers, and how can they be addressed?

Paratransit Operation Managers often encounter challenges such as maintaining on-time performance, managing driver schedules, and ensuring compliance with ADA regulations. Balancing the needs of passengers with disabilities while optimizing routes and resources requires strong organizational and communication skills. These challenges can be addressed by leveraging scheduling software, providing ongoing staff training, and fostering a collaborative environment with drivers, dispatchers, and customer service teams to quickly resolve issues and enhance service quality.

What is the difference between Paratransit Operation Manager vs Transit Supervisor?

AspectParatransit Operation ManagerTransit Supervisor
CredentialsRelevant certifications, such as transit or transportation managementOften requires a valid driver’s license and relevant experience
Work EnvironmentOversees paratransit services, managing drivers and operationsSupervises daily transit operations and staff at specific routes or depots
Industry UsageCommonly employed in agencies providing specialized transportation servicesFound in public transit agencies managing bus or rail services

The Paratransit Operation Manager focuses on managing specialized transportation services for individuals with disabilities, overseeing operations, staff, and compliance. The Transit Supervisor typically manages daily transit operations, ensuring route efficiency and staff supervision. While both roles involve transit management, the Paratransit Operation Manager has a broader scope related to paratransit services, whereas the Transit Supervisor concentrates on regular transit operations.

What are the key skills and qualifications needed to thrive as a Paratransit Operation Manager, and why are they important?

To thrive as a Paratransit Operation Manager, you need strong knowledge of transit operations, regulatory compliance, scheduling, and ADA requirements, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with transit management software, dispatching systems, and safety protocols is essential. Leadership, problem-solving, and effective communication are important soft skills for managing teams and resolving service challenges. These skills ensure safe, efficient, and accessible transportation services for individuals with disabilities while maintaining operational excellence and regulatory compliance.

What are Paratransit Operation Managers?

Paratransit Operation Managers are professionals responsible for overseeing the daily operations of paratransit transportation services, which provide accessible transit options for individuals with disabilities or mobility challenges. They manage staff, coordinate scheduling, ensure compliance with regulations such as the Americans with Disabilities Act (ADA), and handle customer service issues. Their role is crucial in maintaining efficient, safe, and reliable transportation for riders who cannot use standard public transit systems.
Call Center Operations Manager

Call Center Operations Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Posted 20 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible fo,r but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years or equivalent experience within the past five (5) calendar years as an Operations Manager of an ADA Paratransit operation serving a comparably sized paratransit operation.
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Employment Type: FULL_TIME

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