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Paratransit Operation Manager information

What are some common challenges faced by Paratransit Operation Managers, and how can they be addressed?

Paratransit Operation Managers often encounter challenges such as maintaining on-time performance, managing driver schedules, and ensuring compliance with ADA regulations. Balancing the needs of passengers with disabilities while optimizing routes and resources requires strong organizational and communication skills. These challenges can be addressed by leveraging scheduling software, providing ongoing staff training, and fostering a collaborative environment with drivers, dispatchers, and customer service teams to quickly resolve issues and enhance service quality.

What is the difference between Paratransit Operation Manager vs Transit Supervisor?

AspectParatransit Operation ManagerTransit Supervisor
CredentialsRelevant certifications, such as transit or transportation managementOften requires a valid driver’s license and relevant experience
Work EnvironmentOversees paratransit services, managing drivers and operationsSupervises daily transit operations and staff at specific routes or depots
Industry UsageCommonly employed in agencies providing specialized transportation servicesFound in public transit agencies managing bus or rail services

The Paratransit Operation Manager focuses on managing specialized transportation services for individuals with disabilities, overseeing operations, staff, and compliance. The Transit Supervisor typically manages daily transit operations, ensuring route efficiency and staff supervision. While both roles involve transit management, the Paratransit Operation Manager has a broader scope related to paratransit services, whereas the Transit Supervisor concentrates on regular transit operations.

What are the key skills and qualifications needed to thrive as a Paratransit Operation Manager, and why are they important?

To thrive as a Paratransit Operation Manager, you need strong knowledge of transit operations, regulatory compliance, scheduling, and ADA requirements, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with transit management software, dispatching systems, and safety protocols is essential. Leadership, problem-solving, and effective communication are important soft skills for managing teams and resolving service challenges. These skills ensure safe, efficient, and accessible transportation services for individuals with disabilities while maintaining operational excellence and regulatory compliance.

What are Paratransit Operation Managers?

Paratransit Operation Managers are professionals responsible for overseeing the daily operations of paratransit transportation services, which provide accessible transit options for individuals with disabilities or mobility challenges. They manage staff, coordinate scheduling, ensure compliance with regulations such as the Americans with Disabilities Act (ADA), and handle customer service issues. Their role is crucial in maintaining efficient, safe, and reliable transportation for riders who cannot use standard public transit systems.

Paratransit/Shuttle Driver

Health Fleet Ambulance Inc

Fort Washington, PA

$15.50 - $18.50/hr

Other

Posted 8 days ago

Job description

Description

REPORTS TO:

Operations Manager


SUMMARY:

The Paratransit Driver is responsible for the transportation of wheel chair and ambulatory patient (s). The Paratransit Driver must comply with all state, local and company policies and procedures pursuant to his or her level of training. The Paratransit Driver must also comply with all state, local and Company policies and procedures regarding certifications.

  • Project a professional image and attitude when dealing with patients, other agencies and fellow employees.
  • Be familiar with company driving policies/standards and always drive in a safe and responsible manner.
  • Adhere to Company dress code and personal appearance policies.
  • Be familiar with safe lifting and moving techniques and be physically/mentally fit for the performance of job duties.
  • Be familiar with all Company policies and procedures and any changes made to the same.
  • Be familiar with Company management structure.
  • Be familiar with all Company forms and their purposes.
  • Demonstrate proper patient care documentation techniques and a working knowledge of all policies and forms as well as all required hardware and software programs.
  • Assume responsibility for daily check of vehicle maintenance and mechanical equipment. Must inspect and report any vehicle damage or malfunction and check all fluid levels to insure they are replenished if necessary. Must refuel vehicle daily, noting vehicle number, mileage and driver assigned PIN on all transactions.
  • Assume responsibility for cleanliness of vehicle cab and cleaning vehicle exterior in conjunction with partner on a daily basis.
  • Have a working knowledge of the Company communications systems and communications policies and procedures.
  • Be familiar with and capable of navigating in all response areas of the Company.
  • Be knowledgeable of major receiving hospital/facility locations and their capabilities.
  • Know how to use "GPS" products to assist in navigating.
  • Be willing and able to perform special duties as assigned.
  1. Including but not limited to the following examples:
  • Washing Vehicles (inside/outside)
  • Sweeping/Vacuuming (vehicle/building)
  • Removal of trash (vehicle/building)
  • Driving Shuttle Programs
  • Must report all incidents, accidents and problems to his/her immediate supervisor.
  • Be willing to work overtime as required.

Machines, Tools, Equipment, Work Aids, Materials and Products used in work functions:

  • Patient Transport Vehicles
  • Phones/Tablets
  • Stretcher
  • Medical equipment/supplies
  • Wheelchair or Stair Chair
  • Patient care documentation material

Requirements

  • The Paratransit Driver should have a high school education. Those with a GED equivalent will be considered.
  • Must have a current, valid driver's license.
  • Must be knowledgeable of safe moving and lifting techniques to insure safety of self and others.
  • Must be knowledgeable in the correct use of hydraulic wheel chair lift.
  • Must be knowledgeable in the correct use of safety straps used in securing patients while in the vehicle.
  • Must successfully complete the Company's probationary program.

This job description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. The company reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. Copy of this job description can be found on Traumasoft, on the Company Links Page in HR.



PHYSICAL REQUIREMENTS TO PERFORM ESSENTIAL FUNCTIONS

Field and Patient Care Personnel

N/P = Not Present, O = Occasional (0%-33%), F = Frequent (34%-66%), C = Continuous (67%-100%)

STANDING - F

WALKING - F

SITTING - F

RECLINING - N/P

LIFTING - F - WT 175 lbs

CARRYING - F - WT 175 lbs

PUSHING- F - WT 175 lbs

PULLING - F - WT 175 lbs

CLIMBING - O

BALANCING - F

STOOPING - F

CROUCHING - F

KNEELING - F

CRAWLING - N/P

REACHING - F

HANDLING - F

USE of FINGERS - F

FEELING - F

TALKING - C

HEARING - C

NEAR VISION - C

MID VISION - C

FAR VISION - C

DEPTH PERCEP - C


ENVIRONMENTAL CONDITIONS

Field and Patient Care Personnel

EXPOSURE TO WEATHER - F

EXTREME COLD - O

EXTREME HOT - O

WET AND/OR HUMID - O

NOISE - O

VIBRATION - O

DUST, FUMES, GASES - O


LOWEST TEMPERATURE: 10 F

HIGHEST TEMPERATURE: 100 F

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