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Paratransit Operation Manager Jobs (NOW HIRING)

The Rapid

Paratransit Dispatcher

Grandville, MI · On-site

$20/hr

Monitor and manage the daily operations of paratransit vehicle service. * Coordinate schedules and communicate with drivers to ensure on-time performance. * Respond to trip inquiries, no-shows ...

The Rapid

Paratransit Dispatcher

Grandville, MI · On-site

$20/hr

Monitor and manage the daily operations of paratransit vehicle service. * Coordinate schedules and communicate with drivers to ensure on-time performance. * Respond to trip inquiries, no-shows ...

ProKel Mobility

General Manager

Atlanta, GA · On-site

Role Overview ProKel Mobility is seeking a dynamic, hands-on General Manager to lead our 20 bus paratransit operation. This isn't just a "desk job" you are the engine that keeps our fleet moving ...

First Student, Inc.

Paratransit Driver

Cranford, NJ · On-site

$18.90/hr

Now Hiring Full Time Paratransit Access Link Drivers - Cranford, NJ Now offering a $500 sign-on ... Advance into operational, maintenance, management, and leadership roles in over 540 locations ...

First Student

Paratransit Driver

Cranford, NJ

$18.90/hr

Now Hiring Full Time Paratransit Access Link Drivers - Cranford, NJ Now offering a $500 sign-on ... Advance into operational, maintenance, management, and leadership roles in over 540 locations ...

First Student

Paratransit Driver

Hasbrouck Heights, NJ · On-site

$24/hr

Advance into operational, maintenance, management, and leadership roles in over 540 locations ... Paratransit Driver Jobs are Perfect For: * Retirees looking for supplemental income * Parents ...

First Student

Paratransit Driver

Hasbrouck Heights, NJ · On-site

$24/hr

Now Hiring Full Time Paratransit Access Link Drivers - Hasbrouck Heights, NJ As a Full Time ... Advance into operational, maintenance, management, and leadership roles in over 540 locations ...

First Student

Paratransit Driver

Cranford, NJ · On-site

$18.90/hr

Paratransit Access Link Driver benefits: * $18.90 per hour after training completion; $18.90 per ... Advance into operational, maintenance, management, and leadership roles in over 540 locations ...

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Paratransit Operation Manager information

What are some common challenges faced by Paratransit Operation Managers, and how can they be addressed?

Paratransit Operation Managers often encounter challenges such as maintaining on-time performance, managing driver schedules, and ensuring compliance with ADA regulations. Balancing the needs of passengers with disabilities while optimizing routes and resources requires strong organizational and communication skills. These challenges can be addressed by leveraging scheduling software, providing ongoing staff training, and fostering a collaborative environment with drivers, dispatchers, and customer service teams to quickly resolve issues and enhance service quality.

What is the difference between Paratransit Operation Manager vs Transit Supervisor?

AspectParatransit Operation ManagerTransit Supervisor
CredentialsRelevant certifications, such as transit or transportation managementOften requires a valid driver’s license and relevant experience
Work EnvironmentOversees paratransit services, managing drivers and operationsSupervises daily transit operations and staff at specific routes or depots
Industry UsageCommonly employed in agencies providing specialized transportation servicesFound in public transit agencies managing bus or rail services

The Paratransit Operation Manager focuses on managing specialized transportation services for individuals with disabilities, overseeing operations, staff, and compliance. The Transit Supervisor typically manages daily transit operations, ensuring route efficiency and staff supervision. While both roles involve transit management, the Paratransit Operation Manager has a broader scope related to paratransit services, whereas the Transit Supervisor concentrates on regular transit operations.

What are the key skills and qualifications needed to thrive as a Paratransit Operation Manager, and why are they important?

To thrive as a Paratransit Operation Manager, you need strong knowledge of transit operations, regulatory compliance, scheduling, and ADA requirements, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with transit management software, dispatching systems, and safety protocols is essential. Leadership, problem-solving, and effective communication are important soft skills for managing teams and resolving service challenges. These skills ensure safe, efficient, and accessible transportation services for individuals with disabilities while maintaining operational excellence and regulatory compliance.

What are Paratransit Operation Managers?

Paratransit Operation Managers are professionals responsible for overseeing the daily operations of paratransit transportation services, which provide accessible transit options for individuals with disabilities or mobility challenges. They manage staff, coordinate scheduling, ensure compliance with regulations such as the Americans with Disabilities Act (ADA), and handle customer service issues. Their role is crucial in maintaining efficient, safe, and reliable transportation for riders who cannot use standard public transit systems.
Paratransit Dispatcher

Paratransit Dispatcher

The Rapid

Grandville, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Are you a detail-oriented communicator with a passion for helping others? The Rapid is currently seeking a Paratransit Dispatcher to support the day-to-day operations of our specialized transportation services for seniors and individuals with disabilities. In this vital role, you will coordinate drivers, routes, and respond to real-time issues to ensure safe and timely service to our riders.

Schedule for this position: M, T, Th, F, Sat.: 2:00pm - 10:30pm


Dispatcher Key Responsibilities:

  • Monitor and manage the daily operations of paratransit vehicle service.
  • Coordinate schedules and communicate with drivers to ensure on-time performance.
  • Respond to trip inquiries, no-shows, cancellations, and service disruptions.
  • Support vehicle operators during emergencies by relaying information and assisting with next steps.
  • Maintain accurate dispatch records, daily time logs, and prepare reports.
  • Communicate with customers in a patient, respectful, and professional manner.
  • Analyze service data and proactively resolve issues that may impact service delivery.
  • Collaborate with other team members to ensure compliance with paratransit policies and guidelines.
  • Perform other duties as assigned.

Who We're Looking For:

Skills & Abilities:

  • Excellent verbal and written communication skills with the ability to interact professionally and compassionately with a diverse customer base, including individuals with disabilities and elderly people.
  • Strong listening and customer service skills.
  • Ability to stay calm and think critically under pressure.
  • Proficient computer skills (Microsoft Office Suite); ability to learn scheduling/dispatch software.
  • Strong time-management and problem-solving abilities.
  • Detail-oriented and highly organized.
  • Team player who can also work independently.
  • Reliable and punctual with strong work ethic.

Minimum Qualifications:

  • High School Diploma or GED required.
  • At least 1 year of related experience.
  • Understanding of or willingness to learn paratransit operations, eligibility, and service guidelines.

Why Join Us?

  • Competitive Pay - Starting at $20/hour
  • Comprehensive Benefits - Medical, dental, and vision plan options
  • Retirement Plans - Employer contributions to 403(b) and access to a 457 plan
  • Insurance Coverage - Employer paid Life, AD&D, short- and long-term disability
  • Wellbeing Support - Employee assistance program, fitness center access, and gym membership reimbursement
  • Free Transportation - Ride The Rapid at no cost with your employee badge (includes eligible dependents)
  • Generous Paid Time Off - Vacation and sick time accrues monthly

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply.
The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an adjustment at any point during the application/interview process.

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